Shira Kaminski
Cleveland,OH
Summary
At my current role, I collaborate with dietary managers and administrators to manage and optimize budgets. I conduct interviews and hire office staff, and train and develop team members. I assign and delegate tasks to the office, and ensure they are done correctly and efficiently. I proactively identify potential customer issues and resolve them in advance, and I analyze data to create reports on customer expenses.
Overview
6
6
years of professional experience
Work History
Customer Relations Director
Pollak Food Dist.
Cleveland, OH
08.2024 - Current
- Managed customer inquiries via phone and email, ensuring timely responses and resolutions.
- Collaborated with sales team to address customer needs, enhancing overall satisfaction.
- Analyzed customer data to identify trends and recommend operational enhancements.
- Worked directly with customers to understand financial needs and recommend solutions aligned with their budgets.
- Analyzed customer data and created reports to track trends, performance, and client needs.
- Led task delegation and trained new hires to support efficient office operations and high-quality customer service
Kitchen Manager
Arova Cleveland
Cleveland, OH
03.2020 - 08.2024
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock usage to reduce waste and costs.
- Trained and mentored kitchen staff on food preparation techniques and best practices.
Education
Bachelor of Science - Behavioral Sciences
Bellevue University
Bellevue, NE12-2026
Skills
- Account management
- Customer relations
- CRM software
- Problem resolution
- Analyzing data
- Budget management
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Relations Director
Pollak Food Dist.
08.2024 - Current
Kitchen Manager
Arova Cleveland
03.2020 - 08.2024
Bachelor of Science - Behavioral Sciences
Bellevue University