SHIRAH ISRAEL
St. Louis
Summary
Adaptable Product Support Representative with extensive experience in troubleshooting complex payroll issues and managing high-volume casework. Demonstrated ability to meet SLA timelines while delivering exceptional customer service and collaborating with cross-functional teams. Seeking a remote chat or email support role.
Overview
10
10
years of professional experience
Work History
Product Support Representative II
UKG
St. Louis
08.2022 - 08.2026
- Managed cases within SLA to maintain service quality and customer satisfaction
- Delivered high-quality customer service
- Troubleshot payroll issues to ensure timely resolution for customers
- Cleared backlog of cases to streamline workflow and enhance response times
- Cross-trained in Benefits, Payroll, and Canadian systems
- Collaborated with internal teams
Homemaker
Homemaker Services
St. Louis
02.2018 - 08.2022
- Coordinated scheduling, budgeting, and daily operations to ensure smooth household management
- Enhanced capacity to juggle multiple responsibilities under tight deadlines
- Managed daily household operations and maintained organized living spaces
- Coordinated meal planning and preparation to ensure nutritional needs were met
- Oversaw cleaning schedules and delegated tasks to maintain a tidy environment
Customer Success Representative
Sunrise Communication
Springfield
04.2016 - 02.2018
- Addressed customer issues promptly, ensuring swift resolutions
- Resolved account issues for customers, enhancing their overall experience
- Achieved high customer satisfaction ratings in a fast-paced environment
Education
Marketing Management
Missouri State University
Springfield, MO01-2016
Skills
- Customer support and case management
- Payroll troubleshooting
- Basic SQL knowledge
- Problem solving and critical thinking
- Time management
- Cross-functional collaboration
- Workload management
- Communication skills
- Empathy and patience
- Written communication
- Call management
- Product training
- Remote office availability
Open To Remote
True
Professional Development
- ERG NEST Pillar - Professional Development
- Missouri Life Insurance Certification
Timeline
Product Support Representative II
UKG
08.2022 - 08.2026
Homemaker
Homemaker Services
02.2018 - 08.2022
Customer Success Representative
Sunrise Communication
04.2016 - 02.2018
Marketing Management
Missouri State University