Shirali Patel
Fincastle,VA
Summary
Proven ability to deliver exceptional service by anticipating client needs and implementing innovative solutions in complex environments. Over 10 years of experience in healthcare and retail sectors, with expertise in personnel and inventory management. Holds a BS in Healthcare Administration and ensures compliance with legal standards while advising management on necessary actions. Demonstrated success in team leadership, strategic planning, and operational management, fostering productive work environments and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Manager
Mihil LLC
09.2021 - Current
- Completed routine store inventories.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Sales Support Representative
United Healthcare
03.2021 - 08.2021
- Handling inbound phone calls professionally and providing excellent customer service.
- Monitored competitor activity in order to assess competitive advantages or disadvantages.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Analyzed customer feedback data to identify areas of improvement in customer service experience.
Healthcare Administrative Associate,
Carilion Clinic
09.2020 - 03.2021
- Compiled reports on patient visits for management review as needed.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Patient Access Representative II/ FMLA and Referral Coordinator
Memorial Hermann Medical Group- The Davis Clinic
07.2019 - 07.2020
- Followed up on unpaid claims in a timely manner.
- Responded to patient inquiries regarding billing or financial matters.
- Monitor, review, and resolve patient account issues on assigned reports.
- Notify patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Education
Bachelor of Science - Healthcare Administration
University of Houston
01.2019
Associate - Business Administration
WHARTON COUNTY JUNIOR COLLEGE
01.2017
Languages
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Manager
Mihil LLC
09.2021 - Current
Sales Support Representative
United Healthcare
03.2021 - 08.2021
Healthcare Administrative Associate,
Carilion Clinic
09.2020 - 03.2021
Patient Access Representative II/ FMLA and Referral Coordinator
Memorial Hermann Medical Group- The Davis Clinic
07.2019 - 07.2020
Associate - Business Administration
WHARTON COUNTY JUNIOR COLLEGE
Bachelor of Science - Healthcare Administration
University of Houston
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