SHIRCLAIRE S. CLANTON

Spent five years parenting three children and running household. Now, eager to return to pursuing a career outside the home. In that time:

• Leadership
• Adaptability
• Worked well under pressure
• Became extremely self- motivated
• Organizational skills
• Multi-tasking multiple people and situations
• Time management
• Decision making
• Networked with other SAHM to organize events

• Entered shipping information into computer system and estimated freight and postal rates.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Advised clients on transportation and payment methods.

• Engaged in user support interactions via telephone, chat and email platforms.
• Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Addressed user customer service concerns and decided when to escalate problems to specialist team members.
• Answered multi-line phone system and enthusiastically greeted callers and promptly and appropriately handled needs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.