Shiree Danielle Lupoe
New Hope
Summary
Hard working and reliable associate ready to go above and beyond to support the team and provide exceptional customer service. Motivated to learn new things and grow.
Overview
22
22
years of professional experience
Work History
Personal Banker
Cadence Bank
New Hope, AL
08.2022 - Current
- Developed personalized banking solutions to meet client financial needs.
- Fostered strong client relationships through exceptional service and proactive communication.
- Analyzed customer accounts to identify opportunities for cross-selling bank products.
- Processed customer transactions efficiently and accurately to ensure positive banking experiences.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Managed cash drawer, verifying balances and resolving discrepancies proactively.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Assisted customers in opening accounts, setting up online banking access, and addressing any concerns or questions they had about their account.
Department manager
Wal-Mart
Owens cross roads, AL
10.2006 - 08.2022
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Prepared the sales floor for new promotions by building and moving displays and updating signs.
- Unpacked, tagged and stocked merchandise for sale on the main floor.
- Backed up the front lines by running a register during busy store periods.
- Reviewed shipments to verify the correct type and quantity of incoming items.
- Requested new items from suppliers based on customer demand, current stock levels and planned promotions.
- Palletized boxes of merchandise to make it easier to restock large sections of merchandise.
- Rotated stock to move the oldest items first, minimizing product waste.
- Connected with customers to assist with questions, locate merchandise and carry heavy purchases to the customer's car.
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
- Gained recognition for providing efficient service and a high degree of accuracy.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Boosted team success by working well with all members and cross-training in different positions and departments.
- Solved complaints by customers and issued credits for returned merchandise.
- Stayed on top of policy changes and promotions to better serve customers with current information.
- Engaged customers and built connections using a positive, upbeat attitude.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Processed product orders, including entering customer orders and completing stock replenishment orders.
- Updated accounts with customers' current personal and purchasing information.
Cashier/ waitressing
Porkys
Grant, AL
05.2004 - 10.2006
- Uphold high sanitation and safety standards while delivering and serving food.
- Fostered a fun atmosphere and family-style work environment.
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Promoted specials, desserts, appetizers and high-profit beverages to drive up ticket totals.
- Greeted all guests with a smile and friendly greeting.
- Answered phones and took phone orders for customer pick up or delivery.
- Entered orders, delivered food and beverages, and processed payments.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Cashier
Foodland
Grant, AL
02.2004 - 07.2004
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.
Education
High School Diploma -
Kate Duncan Smith DAR School
Grant, AL05-2006
Skills
- Time management
- Customer service excellence
- Patience and resilience
- Positive attitude
- Reliable and responsible
- Team cooperation
- Relationship building
Timeline
Personal Banker
Cadence Bank
08.2022 - Current
Department manager
Wal-Mart
10.2006 - 08.2022
Cashier/ waitressing
Porkys
05.2004 - 10.2006
Cashier
Foodland
02.2004 - 07.2004
High School Diploma -
Kate Duncan Smith DAR School