Tammatha M Savage
Cordova,TN
Summary
Dynamic and motivated professional eager to embrace new challenges and drive results. Possesses a robust work ethic, exceptional adaptability, and strong interpersonal skills that foster collaboration and engagement. Proven ability to thrive in independent settings while mastering new concepts and technologies quickly. Committed to continuous improvement and delivering high-quality outcomes in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Personal Banker
Regions Bank
11.2024 - 07.2025
- Developed tailored financial solutions to meet diverse client needs.
- Streamlined account management processes to enhance customer satisfaction.
- Educated clients on banking products, boosting engagement and retention.
- Collaborated with team members to achieve sales targets consistently.
- Analyzed customer data to identify trends and improve service offerings.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Account Manager
United Auto Recovery and Remarketing
07.2023 - 04.2024
- Served as Liaison between company and specified clients
- Utilized problem-solving skills when dealing with difficult customers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured compliance with industry regulations when dealing with clients.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Acted as main point of contact in matters relating to client concerns and needs.
Collections Specialist
American Financial & Automotive Services Inc.
02.2022 - 02.2023
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Collaborated closely with other departments throughout the entire collection process.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Patient Care Advocate
Accredo Health Group
11.2014 - 11.2019
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations
- Verified insurance-registered patients in systems
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed mail order scripts with accuracy
- Processed payments
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service
Customer Service/Authorization Specialist
American Home Shield Corporation
02.2007 - 02.2014
- Provided customer service to internal and external customers related to authorization requests.
- Reviewed authorization requests for accuracy and completeness.
- Processed prior authorization requests in accordance with departmental guidelines.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Contacted customers to notify of delinquent payments and resolve.
Store Manager
Cat’s CDs & Cassettes
12.2004 - 12.2006
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
University of Memphis
Memphis, TNElementary Education
Shelby State Community College
Memphis, TNHigh School Diploma -
Trezevant High School
Memphis, TN05-1988
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Fraud prevention
- Relationship building and management
- Issues resolution
- Account maintenance
- Relationship management
- Transaction processing
- Cross-selling products
- Teller support
- Professional appearance
- Problem-solving
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Exceptional interpersonal communication
Timeline
Personal Banker
Regions Bank
11.2024 - 07.2025
Account Manager
United Auto Recovery and Remarketing
07.2023 - 04.2024
Collections Specialist
American Financial & Automotive Services Inc.
02.2022 - 02.2023
Patient Care Advocate
Accredo Health Group
11.2014 - 11.2019
Customer Service/Authorization Specialist
American Home Shield Corporation
02.2007 - 02.2014
Store Manager
Cat’s CDs & Cassettes
12.2004 - 12.2006
University of Memphis
Elementary Education
Shelby State Community College
High School Diploma -
Trezevant High School
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