Shirese Straham
fleming island
Summary
Dedicated Security Officer with experience at Allied Universal Security Services, skilled in incident reporting and CCTV monitoring. Proven ability to enhance safety through proactive patrols and effective response to incidents. Recognized for superior customer service and maintaining detailed logs, ensuring a secure environment for personnel and property.
Offering excellent customer service and communication skills, ready to learn and grow in financial services environment. Brings solid understanding of customer needs and ability to handle inquiries effectively. Ready to use and develop customer service and sales skills in [Desired Position] role.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2025 - Current
- Monitored premises to ensure safety and security of personnel and property
- Conducted regular patrols to identify and address potential security risks
- Responded swiftly to alarms and incidents, implementing appropriate protocols
- Maintained detailed logs of daily activities and incidents for reporting purposes
Uber Partner
Uber Technologies Inc.
03.2015 - Current
- Navigated app features to optimize ride requests and enhance user experience.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Monitored vehicle performance and maintenance schedules to ensure operational efficiency.
- Coordinated with local teams to stay updated on regulatory changes affecting rideshare operations.
- Maintained compliance with company policies and local regulations while completing rides efficiently.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
Childcare Provider
Stellar Sitters Child Care
05.2016 - 03.2020
- Developed engaging educational activities to promote cognitive and social development in children.
- Maintained safe, clean, and organized childcare environment to ensure health and safety standards.
- Communicated effectively with parents regarding children's progress and individual needs.
- Implemented behavior management strategies to foster positive interactions among children.
- Evaluated children's developmental milestones, providing tailored support for individual growth plans.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Certified Nursing Assistant
S and I Nursing Agency
09.2010 - 12.2015
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes for nursing staff review.
- Maintained cleanliness and organization of patient care areas to promote hygiene.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Resolved customer inquiries efficiently through multiple communication channels.
- Managed complex customer issues, ensuring timely resolutions and follow-ups.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Customer Service
AMES
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Trained newly hired employees on routine tasks and customer service.
- Streamlined order processing for faster customer service and increased sales.
Education
No Degree - CPR/first Aid And AED
American Red Cross
Jacksonville, FL11-2025
No Degree - Class D Security Lincese
National & Investigation Academy
Jacksonville, FL09-2025
CNA Certificate - Nursing
Riverview Care Center
Essex Md02-2010
Skills
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- General security
Timeline
Security Officer
Allied Universal Security Services
10.2025 - Current
Childcare Provider
Stellar Sitters Child Care
05.2016 - 03.2020
Uber Partner
Uber Technologies Inc.
03.2015 - Current
Certified Nursing Assistant
S and I Nursing Agency
09.2010 - 12.2015
Customer Service
AMES
No Degree - CPR/first Aid And AED
American Red Cross
No Degree - Class D Security Lincese
National & Investigation Academy
CNA Certificate - Nursing
Riverview Care Center