Detail-oriented records professional with 15+ years of experience in filing systems, electronic archiving, data entry, and information retrieval. Known for accuracy, reliability, and HIPAA-compliant recordkeeping.
Work History
Records Clerk
7 Years 3 Months
Digestive Disease Clinic | 07.2019 - Current
Processed medical chart requests while safeguarding HIPAA compliance and confidentiality requirements.
Reviewed records for completeness, correcting discrepancies before chart submission or archiving.
Maintained patient records, ensuring accurate filing, indexing, and retrieval for clinical staff.
Scanned, organized, and updated documents in EHR systems for timely provider access.
Maintained accuracy of records by verifying the the accuracy of data in records.
Updated records with new information.
Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
911 Dispatcher
6 Months
Consolidated Dispatch Agency | 01.2019 - 07.2019
Answered emergency calls, gathered critical information, and dispatched police, fire, and EMS units using CAD systems.
Prioritized incoming incidents, maintained caller control, and relayed accurate updates to field responders.
Monitored radio traffic, tracked unit status, and coordinated multi-agency response during high-volume events.
Entered incident details into records systems, ensuring accurate documentation and timely call processing.
Verified location, caller, and hazard information before transmitting clear instructions to first responders.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Answered calls from automatic routing system and took basic information from callers.
Lunch Lady
8 Years 5 Months
Florida State University School | 08.2010 - 01.2019
Coordinated meal service flow, reducing delays during busy lunch periods.
Monitored food temperatures and sanitation practices to maintain compliance with health regulations.
Portioned meals accurately according to USDA guidelines and dietary requirements.
Prepared breakfast and lunch service following cafeteria menus and food safety standards.
Cleaned kitchen equipment, serving lines, and work areas to support safe operations.
Replenished food, supplies, and utensils to maintain continuous cafeteria readiness.
Trained new cafeteria staff on serving procedures, sanitation, and daily routines.
Improved meal quality by preparing fresh, nutritious lunches daily.
Provided friendly, attentive service to ensure a positive dining experience for all students.
Assisted in menu planning to accommodate students with dietary restrictions and allergies.