SHIRIKA DONOVAN
Deltona,FL
Summary
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Ginkgo Residential LLC
08.2023 - Current
- Expedite the leasing process for prospects by efficiently managing application paperwork and conducting background checks.
- Establish rapport and provide exceptional customer service with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Generate leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Organize community events to foster a positive living environment and increase resident retention rates.
- Collect rent and tracked resident payments and information in computer system.
- Manage move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distribute and followed up on tenant renewal notices.
TECH ADVISOR
Concentrix/Apple
01.2021 - 02.2023
- Database maintenance and data entry
- Assist customers with software malfunctions and system issues
- Troubleshoot to isolate software issues and find resolutions.
- Build rapport with customers and provide exceptional customer service.
- Provide detailed notes of all tasks completed while on call.
AT-HOME CARE GIVER
01.2016 - 01.2021
- Maintained household as a military spouse
SUMMER INTERN
Division of Public Affairs
01.2015 - 12.2015
- Responsible for the Computer Graphics in the control room at the 31st Legislature
- Assisted with broadcast the senators of the United States Virgin Islands to the Public
Education
No Degree - Education
University of The Virgin Islands
Charlotte Amalie, VIHigh School -
CHARLOTTE AMALIE HIGH SCHOOL
01.2016
Skills
- Organizational Skills
- Exceptional Customer Service
- Sales
- Microsoft Software
- Computer literacy
- Data Entry
- CORE Systems
- RealPage Software
- Interpersonal Skills
- Time management
- Detail-oriented
Awards
2021 TENACIOUS AWARD CERTIFICATE
Timeline
Leasing Agent
Ginkgo Residential LLC
08.2023 - Current
TECH ADVISOR
Concentrix/Apple
01.2021 - 02.2023
AT-HOME CARE GIVER
01.2016 - 01.2021
SUMMER INTERN
Division of Public Affairs
01.2015 - 12.2015
No Degree - Education
University of The Virgin Islands
High School -
CHARLOTTE AMALIE HIGH SCHOOL
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