Shirina Makhmudova
Orlando,FL
Summary
Experienced in serving as Guest Experience Specialist. Background includes enhancing customer satisfaction, managing guest inquiries and resolving complaints promptly. Strengths lie in communication skills, multitasking abilities, and team collaboration to ensure smooth operations. Contributions have led to improved guest experiences and positive feedback. Methodical Night Auditor focused on improving business operations and increasing administrative accuracy.
Personable and reliable crew trainer experienced in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Successful at recovering items from the sales floor and stocking stray and new items in bins, cases, shelves and racks. Familiar with checking merchandise stock and adjusting plans to maintain optimal levels. .
Overview
7
7
years of professional experience
Work History
Guest Experience Expert
Marriot International
Orlando, FL
02.2024 - Current
- Greeted guests upon arrival and provided information about local attractions, restaurants, and transportation options.
- Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
- Provided exceptional customer service to ensure satisfaction of all guests.
- Informed guests of hotel services and amenities.
- Ensured that all guest inquiries were answered promptly and accurately.
- Processed check-ins and checkouts efficiently and courteously according to established standards.
- Addressed escalated customer service issues with professionalism while providing solutions to meet the needs of the guest.
- Conducted nightly audits of front desk activities including rate accuracy, payment processing, deposits.
- Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries.
Merchandise Associate
TJX Companies
Orlando, FL
06.2020 - 05.2021
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Crew Trainer
McDonald's Fast Food Restaurant
Orlando, FL
04.2018 - 11.2019
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
Education
Some College (No Degree) - Business Administration And Management
Valencia College
Orlando, FLSkills
- Timely complaint resolution
- Hospitality and service knowledge
- Guest complaint resolution
- Guest communication
- Guest Services
- Training program coordination
- Opening and closing processes
- Employee Training
Languages
Russian
Native/ Bilingual
Uzbek
Native/ Bilingual
English
Full Professional
Ukrainian
Limited
Turkish
Limited
Timeline
Guest Experience Expert
Marriot International
02.2024 - Current
Merchandise Associate
TJX Companies
06.2020 - 05.2021
Crew Trainer
McDonald's Fast Food Restaurant
04.2018 - 11.2019
Some College (No Degree) - Business Administration And Management
Valencia College
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