Shirita Norton
Fort Myers,FL
Summary
Warm, personable, and highly experienced administrative professional with over 17 years of background in customer-facing roles within healthcare and senior care settings. Recognized for exceptional communication skills, calm under pressure, and a naturally kind, service-driven approach. Stepped away from her career to care for her mother during a critical illness and has recently relocated to be closer to family. Now eager to bring her charm, professionalism, and dedication to delivering outstanding customer experiences in a new setting.
Overview
18
18
years of professional experience
Work History
Unit Secretary
HCA Capital Hospital
08.2023 - 12.2024
- Coordinated patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Managed scheduling of appointments, optimizing physician availability and patient access.
- Maintained electronic health records, ensuring compliance with hospital policies and regulatory standards.
- Assisted in training new administrative staff on hospital protocols and software systems.
Care Coordinator
Confluent Health
12.2023 - 11.2024
- Coordinated patient care plans to ensure timely and effective treatment delivery.
- Facilitated communication between healthcare providers and patients to enhance service coordination.
- Monitored patient progress and adjusted care plans based on individual needs and feedback.
- Developed educational materials to support patient understanding of treatment options and procedures.
Health Unit Coordinator & Receptionist
St. Joseph’s Hospital & John Knox Village
04.2007 - 08.2023
- Provided clerical and administrative support in the Post-Anesthesia Care Unit (PACU), Emergency Department, and long-term care facility.
- Greeted and assisted patients and visitors, answered multi-line phones, managed emergency alerts, and routed calls effectively.
- Transcribed physician orders and nursing instructions accurately under nurse supervision.
- Handled patient admissions, discharges, and transfers while assembling and maintaining medical records.
- Managed front desk operations, including scheduling, messaging, and documentation.
- Processed billing statements, entered new resident data, and supported cross-departmental administrative needs.
- Ordered medical and office supplies, maintained records in compliance with HIPAA standards, and operated office equipment.
- Responded to emergency calls and coordinated nursing support promptly and professionally.
Education
High School Diploma - undefined
Skills
- Medical Terminology & Records Management
- Patient Admissions & Discharges
- Front Desk Operations & Multi-line Phones
- Data Entry Microsoft Office Filing
- Emergency Call Handling Paging Systems
- Clerical Support Supply Ordering
- HIPAA Compliance Prior Authorizations
- QuickBooks Cash Handling
- Strong Communication & Interpersonal Skills
Timeline
Care Coordinator
Confluent Health
12.2023 - 11.2024
Unit Secretary
HCA Capital Hospital
08.2023 - 12.2024
Health Unit Coordinator & Receptionist
St. Joseph’s Hospital & John Knox Village
04.2007 - 08.2023