Hi, I’m
Shirlee Miles
Monroe,US
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Passionate and professional Representative leads outreach efforts strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
8
years of professional experience
Work History
Dollar Tree
Cashier/Stocker
08.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Morning Sun Care Center
CAREGIVER, SPECIAL NEEDS
04.2019 - 08.2024
Job overview
- Supported bathing, dressing and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Improved patient outlook and daily living through compassionate care
- Assisted with meal planning to meet nutritional plans
- Laundered clothing and bedding to prevent infection
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Followed care plan and directions to administer medications
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Completed weekly and monthly reports summarizing activities
- Prepared meals and snacks and fed clients.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
SITEL Worldwide
CUSTOMER SERVICE REPRESENTATIVE WORK FROM HOME
03.2018 - 03.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts
- Consulted with customers to resolve service and billing issues
Spencer's Gifts
STORE MANAGER
02.2017 - 02.2018
Job overview
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Oversaw inventory management through cycle counts, audits and shrinkage control
Education
Richwood High SchoolMonroe, LA
GED
05.2019
Skills
- Computer skills
- Construction
- Follow health and safety guidelines
- Assist craft workers
- Finish general construction tasks
- Maintain clear communication
- Load and unload building materials and equipment
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Accomplishments
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve goals, earning recognition from upper management and financial reward.
Timeline
Cashier/Stocker
Dollar Tree
08.2024 - Current
CAREGIVER, SPECIAL NEEDS
Morning Sun Care Center
04.2019 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE WORK FROM HOME
SITEL Worldwide
03.2018 - 03.2019
STORE MANAGER
Spencer's Gifts
02.2017 - 02.2018
Richwood High School
GED
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