Shirleta Howard
Houston,Texas
Summary
Understanding Patient Care Representative with 13 years of experience working in patient services. Highly skilled in conducting and coordinating patient pre-admission, registration and transfers. Detailed team player with strengths in communication, customer service and multitasking. Maintains privacy and confidentiality of patients while providing first-rate customer service.
Overview
17
17
years of professional experience
Work History
Patient Care Representative/Home Health Aide
Private Care
Houston, Texas
06.2017 - Current
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Provided assistance with registration paperwork during new patient intakes.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Provided transportation to medical appointments and errands.
- Administered medications in accordance with physician instructions.
- Encouraged social interaction among clients to maintain positive mental health.
Home Health Aide
Home Care Assistance
Houston, Texas
08.2011 - 03.2019
- Assist with vital signs, personal hygiene, and prepared meals
- Accompany clients to doctors' offices or on other trips outside the home
- Provided transportation, assistance, and companionship
- Provide patients with help moving in and out of beds, baths, and wheelchairs.
Cashier/Customer Service Representative
Apple Jack
Houston, Texas
09.2009 - 12.2011
- Resolve complaints promptly and professionally
- Assisted customers with sales transactions accurately and efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Patient Access Representative/ Digital Computer Training Certificate -
The Alliance
12.2022
Associate of Applied Science in Criminal Justice -
Houston Community College
01.2021
Emergency Medical Tech. Certificate -
Delgado Community College
01.2008
Administrative Assistant Certificate -
Clerical Arts School
01.2006
Skills
- Patient Relations
- Verbal and written communication
- Patient Registration
- Relationship Building
- Proficient in microsoft word/ excel
- Typing 25-30 WPM
- Customer Service
Timeline
Patient Care Representative/Home Health Aide
Private Care
06.2017 - Current
Home Health Aide
Home Care Assistance
08.2011 - 03.2019
Cashier/Customer Service Representative
Apple Jack
09.2009 - 12.2011
Administrative Assistant Certificate -
Clerical Arts School
Emergency Medical Tech. Certificate -
Delgado Community College
Associate of Applied Science in Criminal Justice -
Houston Community College
Patient Access Representative/ Digital Computer Training Certificate -
The Alliance