Shirley Alvarez Gutierrez
Lakeland,FL
Summary
Dedicated and results-driven administrator with over 5 years of experience in managing office operations, implementing efficient administrative processes, and overseeing a team of support staff. Proficient in creating and maintaining organizational systems, managing budgets, project management, and ensuring compliance with company policies and procedures. Skilled in utilizing technology and software to streamline operations and improve productivity. A proactive problem-solver with strong communication and leadership skills, adept at multitasking and prioritizing tasks to meet deadlines and deliver high-quality results. Passionate about driving operational excellence and supporting the success of an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Specialist
Claims Scene Investigation
Cooper City, FL
02.2024 - 08.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with commercial insurance to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to ensure accuracy of billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
- Monitored outstanding invoices and performed collection duties.
- Forwarded worksheets to administrative support staff for final processing.
- Contacted external offices to clarify missing or illegible information on forms.
- Completed daily tally sheets and production reports for the supervisor.
- Scrutinized and reported on discrepancies in financial records and documents.
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
- Identified and implemented effective methods for examining and analyzing financial documents.
- Gathered data and prepared financial reports for management review.
- Trained and supervised junior financial examiners, explaining procedures and protocols.
Assistant Examiner Of Insurance Claims
Veteran Adjusters
Hollywood, FL
11.2022 - 08.2023
- Supported the store manager in overseeing daily operations and maintaining efficient workflows
- Assisted in developing and implementing strategies to increase sales and drive business growth
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and retention
- Developed and maintained strong client relationships through regular follow-ups, resulting in a high rate of repeat business
- Utilized strong communication skills to effectively convey product features, benefits, and promotions to customers
Assistant Project Manager
Quintero Hangers
Bartow, FL
01.2021 - 11.2022
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources and established deadlines.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Monitored budgeting activities by tracking expenditures and providing regular updates to management.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.
- Identified risks associated with projects and developed strategies for mitigating those risks.
- Gathered data from various sources in order to provide comprehensive analysis of project performance metrics.
- Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.
- Procured and organized project documents, reports and files.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Tracked project deliverables, keeping assignments on task and on budget.
Assistant Manager
Lakeland Puppy Palace
Lakeland, FL
01.2019 - 12.2020
- Supported the store manager in overseeing daily operations and maintaining efficient workflows.
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and retention.
- Developed and maintained strong client relationships through regular follow-ups, resulting in a high rate of repeat business.
- Utilized strong communication skills to effectively convey product features, benefits, and promotions to customers.
Education
BBA - International Business & Finance
University Autonoma Del Caribe
10.2023
Qualified in Logistics and International Trade -
University Autonoma Del Caribe
07-2023
Qualified in Internacional Business management -
Polytechnic Of Colombia
06-2022
Qualified in Project Management -
Polytechnic Of Colombia
05-2022
Skills
- Administrative processes
- Office operations
- Organizational systems
- Budget management
- Compliance
- Technology utilization
- Software utilization
- Problem-solving
- Communication
- Leadership
- Multitasking
- Prioritization
- Operational excellence
- Supporting success
- Schedule Management
- Client Relationships
- Project monitoring
- Reporting and documentation
Languages
Spanish - Proficient
Certification
- Twic cardholder
Languages
Spanish
Native/ Bilingual
Timeline
Billing Specialist
Claims Scene Investigation
02.2024 - 08.2024
Assistant Examiner Of Insurance Claims
Veteran Adjusters
11.2022 - 08.2023
Assistant Project Manager
Quintero Hangers
01.2021 - 11.2022
Assistant Manager
Lakeland Puppy Palace
01.2019 - 12.2020
BBA - International Business & Finance
University Autonoma Del Caribe
Qualified in Logistics and International Trade -
University Autonoma Del Caribe
Qualified in Internacional Business management -
Polytechnic Of Colombia
Qualified in Project Management -
Polytechnic Of Colombia
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