Shirley B. Thomas
Lewisville
Summary
To obtain a challenging position that will allow me to develop upon my more than 25 years of Credit Card and Business experience and to benefit an established organization.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
IT Business Analyst
Citi
02.2006 - 06.2018
- Manage and support the First Data platform for Product Control File (PCF), creation and updating various methods and strategies pertaining to business development.
- Working across the organization with other business groups to develop requirements for major and minor projects of new and existing business.
- Subject Matter Expert for PCF building of new functions for projects supporting Conversions and Partner boarding.
- Creation of System Prin Agents for Account Infrastructure on the FD platform. This is support of adding new accounts and the details of all functionality of the existence and billing of the credit card.
- Support Credit team for reporting of all three major Bureaus.
- Manage Department Code Table for processing cardholder statement description and the Adjustment tables for merchant reporting and Batch processing.
- Support of Decision Quest Embossing parameters that controls the creation and details of the credit card plastics development.
- Build the decision identifiers for the credit bureau group on the FD platform for reporting to all major Bureaus.
- Establish parameters setting surrounding Fraud/Authorizations control to secure credit card account from being compromised.
- Manager the Commercial Vender List for all Hybrid accounts to allow transaction authorizations.
Pricing IT Analyst
Citi
03.1996 - 02.2006
- Manage price points on card holder accounts as disclosed in the terms of agreements for annual rates, late fees, Overlimit fees and penalty pricing on the FD platform.
- Creation of new promotional offers being solicited to customer in cardholder agreement.
- Support Rebate rewards programs for new and existing cards offering incentives or rebates to customers on the GUI platform system.
- Worked new business conversion and decommission of credit card portfolios on the FDR system.
- Provide analytical skills to ensure business requirements are met for front to end data of Card Member Agreements.
- Review and approve marketing copy for pricing verbiage, validate disclosure requirements and audit CMA samples.
Customer Service Representative/Lead
Citi
12.1992 - 01.1996
- Assist customers with billing inquiries and fee adjustment on their account and educate on how fees are asset.
- Review forecast call volume and monthly stats with Customer Service representative on my team to assist in reducing call wait time.
- Handler complex issues and complaints to aid customers with u to provide exceptional customer service.
- Manage the call data center to streamline calls throughout the call center process.
Education
Yes - Business Administration
Spencer Business College
03.1986 - 08.1987
Skills
- Microsoft Office applications
- First Data Platform
- Citi operating systems
- Rules and GUI Platform
- IT project management
Timeline
IT Business Analyst
Citi
02.2006 - 06.2018
Pricing IT Analyst
Citi
03.1996 - 02.2006
Customer Service Representative/Lead
Citi
12.1992 - 01.1996
Yes - Business Administration
Spencer Business College
03.1986 - 08.1987