Shirley Bussie
Fort Lauderdale,FL
Summary
Results-driven professional leads, motivates and collaborates with technicians and management. Experienced in troubleshooting and dispatching service and repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
35
35
years of professional experience
Work History
Maintenance Administrator
AT & T
01.2013 - 2020
- Operates input/output machine with standard keyboard
- Trouble shoot and perform testing for all new and existing problem connection issues on MLT system
- Managed maintenance scheduling to enhance operational efficiency and reduce downtime.
Facilities Assignment Specialist
BellSouth Telecommunications
01.1998 - 01.2013
- Assisting and troubleshooting for technicians, peers and management with service and repair issue of defective equipment
- Updating system repairs and changes
- Led cross-functional teams to enhance operational efficiency and streamline project workflows.
- Developed and implemented training programs for new staff, fostering skill development and knowledge retention.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Dispatch Clerk
BellSouth Telecommunications
01.1987 - 01.1998
- Process completed services orders
- Follow up with customers and other departments regarding service issues
- Managed incoming and outgoing shipments to ensure efficient dispatch operations.
- Trained new team members on dispatch protocols, enhancing overall operational efficiency.
- Developed standard operating procedures for dispatch activities, improving compliance and safety standards.
Construction Clerk
BellSouth Telecommunications
01.1982 - 01.1987
- Input and track job orders for completion with vendors and technicians
- Facilitate communication between different departments and teams, ensuring smooth information flow
- Handled administrative and clerical duties support site operations
- Managed project documentation and ensured compliance with regulatory standards.
TSPS Operator
BellSouth Telecommunications
01.1978 - 01.1982
- Handled high level switchboard inbound calls
- Processed local and international customer service
- Monitored quality control measures to maintain product standards.
- Trained new operators on equipment and safety procedures.
Education
Certificate of Completion -
FAU
01.2006
High School Diploma -
Pompano Senior High
Pompano Beach, FL01-1973
Associate of Arts -
Miami Dade College
Miami, FL01-1977
Skills
- Dispatching
- Scheduling coordination
- Work order management
- Maintenance planning
- Repair management
- Facility management
- Customer service
- Teamwork and collaboration
- Time management
- Troubleshooting skills
- Effective communication
- Decision-making
- Attention to detail
- Leadership skills
- Problem-solving abilities
Timeline
Maintenance Administrator
AT & T
01.2013 - 2020
Facilities Assignment Specialist
BellSouth Telecommunications
01.1998 - 01.2013
Dispatch Clerk
BellSouth Telecommunications
01.1987 - 01.1998
Construction Clerk
BellSouth Telecommunications
01.1982 - 01.1987
TSPS Operator
BellSouth Telecommunications
01.1978 - 01.1982
Certificate of Completion -
FAU
High School Diploma -
Pompano Senior High
Associate of Arts -
Miami Dade College