Shirley Butler
Lansing,IL
Summary
Accomplished leader with a proven track record at Walmart, enhancing team productivity and customer satisfaction through operational excellence and effective workload management. Skilled in motivational techniques and employee scheduling, I've driven success by fostering a culture of accountability and continuous improvement. Expert in leveraging influencing skills to align team objectives with corporate vision, significantly boosting performance.
Overview
12
12
years of professional experience
Work History
Team Leader Manager
Walmart
01.2015 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Store Manger
Sure Tel
09.2013 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
City Carrier Assistant
Post Office
02.2013 - 01.2014
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Education
Associate Of Business Administration - Computer And Information Sciences
Malcolm X College
Chicago, ILSkills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Meeting facilitation
- Employee Scheduling
- Succession Planning
- Operational Excellence
Timeline
Team Leader Manager
Walmart
01.2015 - Current
Store Manger
Sure Tel
09.2013 - 10.2015
City Carrier Assistant
Post Office
02.2013 - 01.2014
Associate Of Business Administration - Computer And Information Sciences
Malcolm X College