Shirley Coulter
Assumption,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
38
38
years of professional experience
Work History
Medical Bill Review/Call Center Manager
Auto Injury Solutions
Daphne, AL
11.2003 - 09.2018
- Worked closely with vendors to ensure timely delivery of products and services as required by customers.
- Monitored performance by reviewing relevant reporting data and producing statistical reports.
- Established strong partnerships with internal departments such as development, training, and IT teams to ensure effective implementation of projects.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
Independent Direct Sales Consultant
Home Interiors and Gifts
Assumption, IL
02.1981 - 06.2006
- Set up and displayed sample merchandise, answered customer questions, and addressed any concerns about the products.
- Highlighted target products with eye-catching displays and provided one on one decorating tips in the hostesses and customers homes.
- Contacted customers by phone and mail to offer merchandise or service.
- Established long-term relationships with customers through excellent customer service practices.
Education
Some College (No Degree) - General Studies
Richland Community College
Decatur, ILSkills
- Teamwork and Collaboration
- Microsoft Office
- Adaptable and Flexible
- Attention to Detail
- Credit and cash transactions
- Product display
- Customer Assistance
- Social Media
Affiliations
- Love decorating and crafting of all kinds. Enjoy attending sporting events.
Accomplishments
- Nominated by my fellow colleagues and selected by the management committee at AIS for the Presidents Club a total of 3 different years.
- Recognized for high sales at our annual Home Interiors and Gifts Seminars in Dallas and Nashville.
References
References available upon request.
Timeline
Medical Bill Review/Call Center Manager
Auto Injury Solutions
11.2003 - 09.2018
Independent Direct Sales Consultant
Home Interiors and Gifts
02.1981 - 06.2006
Some College (No Degree) - General Studies
Richland Community College
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