Shirley Cruz
LOS ANGELES,California
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
10
10
years of professional experience
Work History
Hair Salon Owner
Shirley Styles Beuty Salon
01.2014 - 11.2023
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Boosted employee morale by implementing incentives programs and team-building activities.
Education
High School Diploma -
Hillcrest High School
Dallas, TX05.1994
Skills
- Contract Management
- Business Development
- Performance Management
- Operations Management
- Financial Management
- Strategic Planning
- Expense Tracking
- Lead Generation
- Sales Management
- Workforce Management
- Staff Development
- Staff Training and Development
- Complex Problem-Solving
- Project Management
- Customer Relationship Management (CRM)
- Schedule Preparation
- Budget Control
- Effective Communication
- Process Improvement
- Marketing Strategy
- Emotional Intelligence
- Organizational Skills
- Conflict Resolution
- Budget Management
- Problem Solving
- Decision Making
- Customer Relationship Management
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Goal Setting
- Performance Reviewing
- Professional and Courteous
- Good Judgment
Languages
Spanish
Native or Bilingual
Timeline
Hair Salon Owner
Shirley Styles Beuty Salon
01.2014 - 11.2023
High School Diploma -
Hillcrest High School
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