Shirley Cruz

• Assisted customers by answering questions and fulfilling requests.
• Processed refunds and exchanges in accordance with company policy.

I learn about the work-flows working with kids, the balance between learning and recreational activities. After almost six month of working here, I become interested in getting my RBT certification.

• Oversaw employee activities and created scheduling charts
• Assisted with the screening of new recruits
• Trained and mentored new employees
• Helped with weekly inventory and acquisition of new supplies for the store
• Rotation through each area of the store (kitchen, front and back).

• Taking orders by phone and in person -Manage the restaurant register, cashing out servers and creating daily deposits at the end of the day -Dealing with customers complaints and finding possible solutions

• In person and by phone -Knowledge of restaurant menu and daily specials -Giving food recommendations -Performing daily tasks such as setting tables, serving food, handling several plates at the same time