Shirley Cruzado
Harrisburg,NC
Summary
Bilingual professional with extensive experience at Children's Developmental Services Agency, excelling in critical thinking and team collaboration. Spearheaded policy development and streamlined workflows, enhancing team efficiency. Fluent in Spanish, adept at building strong community partnerships and fostering meaningful relationships, significantly improving client satisfaction and access to resources.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual Case Manager Supervisor
Children's Developmental Services Agency
05.2015 - Current
- Provided ongoing support to case coordinators, administration, interpreters, and evaluators with processing referrals.
- Played a key role in the development and implementation of organizational policies and procedures related to early intervention support and federal regulations.
- Manage budgetary responsibilities for the interpreter department, ensuring optimal allocation of resources based on client needs and program goals.
- Collaborated with interdisciplinary teams to develop family directed plans addressing all aspects of clients natural environment.
- Coaching
- Developed strong relationships with community partners to facilitate access to resources for children and families need.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
Bilingual Senior Case Coordinator
Children's Developmental Services Agency
09.2014 - 05.2015
- Supported the team supervisor with coaching ongoing Service Coordinators.
- Trained ongoing Service Coordinator with learning their role and implementing the early intervention processes.
- Increased caregiver support by organizing regular meetings, training sessions, and natural coaching practices.
- Work on focus group to process improvement initiatives resulting in more streamlined workflows that improved team efficiency and patient satisfaction.
Bilingual Case Coordinator
Children's Developmental Services Agency
12.2011 - 09.2014
- Coordinated case management for children birth to three with developmental delays.
- Facilitate initial phone calls, initial visits, evaluation meetings and development of the Initial Family Service Plan.
- Collaborated with multidisciplinary teams for comprehensive case reviews and therapy service.
- Participate in weekly team meetings.
- Document any interactions and IFSP updates in the clients medical records.
- Document within the establish timeframe
- Worked closely with Spanish speaking families.
Therapeutic Foster Care Case Manager
DARE
11.2008 - 08.2011
- Facilitated successful reunification with biological families or alternative permanent placements for children in care.
- Enhanced client progress by developing individualized treatment plans and coordinating with interdisciplinary teams.
- Strengthened team collaboration by participating in regular staff meetings, sharing insights on case progress, and discussing potential interventions.
- Promoted positive outcomes for children by advocating for their best interests during court hearings and agency meetings.
- Facilitated foster parents trainings in Spanish for non-English speaking foster parents.
Education
Bachelor of Science - Psychology
American International College
Springfield, MA06-2005
Skills
- Professional boundaries
- Ethical practice
- Cultural history
- Critical thinking
- Team collaboration
- Decision-making
- Relationship building
Certification
- National Fidelity Coach Family, Infant ad Preschool Program, 2018
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Case Manager Supervisor
Children's Developmental Services Agency
05.2015 - Current
Bilingual Senior Case Coordinator
Children's Developmental Services Agency
09.2014 - 05.2015
Bilingual Case Coordinator
Children's Developmental Services Agency
12.2011 - 09.2014
Therapeutic Foster Care Case Manager
DARE
11.2008 - 08.2011
- National Fidelity Coach Family, Infant ad Preschool Program, 2018
Bachelor of Science - Psychology
American International College
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