Shirley Daniels
Summary
Accomplished General Manager at Gabes, Gabriel Brothers, with a proven track record of enhancing sales and profitability through strategic leadership and operations management. Expert in team building and problem resolution, achieving consistent sales targets and high customer satisfaction. Skilled in training development, ensuring a knowledgeable team and a positive work environment.
Overview
35
35
years of professional experience
Work History
General Manager
Gabes, Gabriel Brothers
Pineville, NC/Charlotte NC
04.2015 - Current
- Managed a diverse team ensuring a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Achieved sales targets consistently by closely monitoring sales performance daily and making adjustments as needed.
- Identified, hired and trained highly-qualifiedTeam by teaching best practices.
- Conducted G-Time meetings to reinforce goals and objectives and set clear expectations for the day.
- customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for growth.
- Set effective store schedules based on forecasted sales
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable Team members.
- Maintained a clean, safe working environment
Sales Manager
Value City Furniture
Charlotte, NC
01.2010 - 04.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting customer relationships through excellent customer service and consistent followups.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
Store Manager
Ross Dress For Less
Charlotte, NC
05.2006 - 10.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of the store including budgeting, expense tracking and payroll administration and cost control.
- Kept inventories accurate with weekly cycle counts ,markdowns and regular audits to identify and resolve variances.
Assistant Store Manager
Bed Bath & Beyond
Aventura, FL
07.2001 - 05.2007
Executive Manager
Target
Aventura, FL
05.1998 - 06.2001
Assistant Manager
Walmart
Miramar, FL
10.1989 - 01.1998
Education
Associate of Arts - Business Administration And Management
Saint Augustine's University
Raleigh, NCNo Degree - Business Administration
Durham Business College
Durham, NCHigh School Diploma -
Manning High School
Manning, SCSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Work will with other
- Time Management
- Motivation and proactive
- Training and development in building a strong branch
Timeline
General Manager
Gabes, Gabriel Brothers
04.2015 - Current
Sales Manager
Value City Furniture
01.2010 - 04.2015
Store Manager
Ross Dress For Less
05.2006 - 10.2010
Assistant Store Manager
Bed Bath & Beyond
07.2001 - 05.2007
Executive Manager
Target
05.1998 - 06.2001
Assistant Manager
Walmart
10.1989 - 01.1998
Associate of Arts - Business Administration And Management
Saint Augustine's University
No Degree - Business Administration
Durham Business College
High School Diploma -
Manning High School