Shirley Dukes
Coahoma,MS
Summary
Bilingual Lead Cashier experienced in customer service and sales strategies. Delivered exceptional support that empowered patrons to make informed purchasing decisions while maintaining store cleanliness and safety. Contributed to team success through effective training of junior employees and resolution of customer complaints.
Overview
2027
2027
years of professional experience
Work History
Lead Cashier
Gold Strike Casino
Robinsonville, Mississippi
02.2015 - Current
- Supervised cashier operations at Gold Strike Casino cage and front counter.
- Trained new cashiers on guest service, cash handling, and security rules.
- Resolved guest payment issues with calm, professional communication.
- Processed cash, chips, credit slips, and ticket exchanges following casino procedures.
- Balanced drawers and verified transactions for accuracy during shift closing.
N/A
N/A
Skills
- Casino cage operations
- Cash handling
- Cash drawer control
- Drawer balancing
- Transaction verification
- Credit slip reconciliation
- Ticket exchange processing
- Credit and cash transactions
- Deposit preparation
- Payment resolution
- Guest service
- Hospitality and accommodation
- Accountability
Timeline
Lead Cashier
Gold Strike Casino
02.2015 - Current
N/A
N/A