Tessa Nelson
San Diego,CA
Summary
Consistently delivered exceptional customer service while maintaining accuracy and efficiency in high-volume retail environments. Demonstrated strong cash-handling skills, reliability, and the ability to manage multiple responsibilities while ensuring customer satisfaction. Contributed to positive customer experiences through professionalism, effective communication, and a commitment to maintaining high operational standards.
Overview
11
11
years of professional experience
Work History
Cage Cashier
Sycuan Casino Resort
El Cajon, CA
03.2025 - 09.2026
- Processed cage transactions, including chip redemptions, fills, credits, and cash exchanges with accuracy.
- Balanced cash drawers and prepared end-of-shift reconciliations to support secure cage operations.
- Counted, sorted, and secured currency, chips, and vouchers following cash-handling procedures.
- Verified player identification and transaction documentation to maintain gaming compliance standards.
- Resolved guest transaction issues promptly while maintaining professional customer service.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
Style Consultant
Target
San Diego, CA
04.2019 - 01.2020
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Processed payments by entering sales in register.
- Promoted ongoing sales, promotions and upcoming events, boosting sales Number%.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
Sales Associate
Kohls
El Cajon , CA
06.2017 - 02.2019
- Maintained organized, presentable merchandise to drive continuous sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
Cashier
Walmart
San Diego, CA
08.2015 - 11.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Mount Miguel High School
Spring ValleySkills
cashiering and customer service professional with a strong background in high-volume casino cage operations, large-sum cash handling, and retail transactions Skilled in maintaining cash accountability, balancing drawers, processing financial transactions with accuracy, and delivering professional guest service in fast-paced environments Attention to detail, reliability, and the ability to manage substantial cash volumes while adhering to established policies and procedures
Sales strategy
Product knowledge
Price tagging and shelf labeling
Point of sale knowledge
Basic math skills
Time management skills
Retail merchandising
Flexible & Adaptable
Teamwork
Personal Information
Title: Sales Associate
Timeline
Cage Cashier
Sycuan Casino Resort
03.2025 - 09.2026
Style Consultant
Target
04.2019 - 01.2020
Sales Associate
Kohls
06.2017 - 02.2019
Cashier
Walmart
08.2015 - 11.2016
High School Diploma -
Mount Miguel High School