Shirley Green
Little Rock,AR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Technical Support Representative
Conduent Solutions
Remote
06.2025 - 12.2025
- Resolved technical issues efficiently, enhancing customer satisfaction and loyalty.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Technician
Remington Arms Company
Lonoke, AR
09.2012 - 04.2025
- Operated and maintained machinery for precision manufacturing of firearms components.
- Conducted quality inspections to ensure compliance with safety and performance standards.
- Trained new technicians on operational procedures and safety protocols.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, ARSkills
- Customer Service
- Call Center Etiquette
- Data Entry
- Employee Development
- Microsoft Suite
- Scheduling
- Direct Sales
- Medical Terminology
- Technical Assistance
- Billing
- Equipment/Machine Operation
Leadership Experience
Proven ability to lead a team successfully and accurately. Contributing to several companies' overall growth and development.
Personal Information
Title: Customer Relations
Timeline
Technical Support Representative
Conduent Solutions
06.2025 - 12.2025
Technician
Remington Arms Company
09.2012 - 04.2025
High School Diploma -
Pine Bluff High School