Shirley Herman
Rapid City,SD
Summary
Experienced in providing efficient and fast bar service, with a strong focus on customer satisfaction and drink preparation. Successfully mixed cocktails and served beverages while adhering to alcohol compliance regulations, ensuring a safe environment for guests. Maintained the cleanliness of bar areas and operated POS systems for accurate cash handling and transactions. Demonstrated ability to anticipate guest needs and multitask effectively in a fast-paced setting.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender/Restaurant Server
Texas Roadhouse
Rapid City
12.2020 - Current
- Served Texas Roadhouse guests with friendly drink recommendations and fast bar service.
- Mix cocktails, beer, and wine using Texas Roadhouse drink recipes.
- Checked guest identification to confirm legal drinking age and to follow alcohol service policies.
- Maintained clean bar areas, glassware, and service stations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Movie Theater Employee
Golden Ticket Cinemas
Rapid City, South Dakota
11.2019 - 09.2021
- Greeted guests at Golden Ticket Cinemas and answered showtime questions.
- Sold tickets and processed payments at box office registers.
- Prepared popcorn, drinks, and concession items for theater guests.
- Cleaned auditoriums, lobbies, and restrooms between movie showings.
- Followed safety rules and supported emergency procedures for guests.
Shift Leader
Popeyes
Rapid City, South Dakota
08.2018 - 11.2019
- Supervised Popeyes crew during shifts and maintained smooth restaurant operations.
- Supervised Popeyes' crew during shifts and maintained smooth restaurant operations.
- Trained team members on Popeye's service standards and safety protocols, ensuring compliance and quality in food preparation.
- Monitored Popeyes cash drawers and balanced register transactions during shift changes.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Prepared ingredients and supplies for daily food service operations
Education
Stevens High School
Rapid City, South DakotaSkills
- Drink mixing
- Alcohol compliance
- Responsible alcohol service
- POS systems
- Cash handling
- Order accuracy
- Changing beer kegs
- Recipe and menu memorization
- Customer service
- Anticipating guest needs
- Multitasking
- Highly reliable
Certification
- TIPS certified
- TAM certified
References
References available upon request.
Timeline
Bartender/Restaurant Server
Texas Roadhouse
12.2020 - Current
Movie Theater Employee
Golden Ticket Cinemas
11.2019 - 09.2021
Shift Leader
Popeyes
08.2018 - 11.2019
Stevens High School