Kayla Weber
Erie,PA
Summary
Knowledgeable Bartender skilled in a variety of beers, liquors, wines, and cocktails. Enhanced customer experiences through effective teamwork, organization, and proactive service. Committed to delivering memorable interactions while efficiently managing time and multitasking.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
John Russell Hospitality
Erie, Pa
01.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Barback, Server, Shift Manager
Erie Brewing Company
Erie, Pa
01.2024 - 05.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assessed customer needs quickly during interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Northwestern High School
Albion, PaSome College (No Degree) - Criminal Justice
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Order accuracy
- Drink mixing
- Drink preparation
- Responsible alcohol service
- Food safety standards
- Food safety
- Cash handling
- POS systems
- Cleaning and sanitizing
- Time management
- Task prioritization
- Organizational skills
- Problem solving
- Conflict resolution
- Decision-making
- Attention to detail
- Verbal communication
- Listening skills
- Teamwork
- Customer satisfaction
- Professionalism
- Personal grooming
- Goal setting
- Memory retention
- Telephone etiquette
- Cleaning and sanitizing
Timeline
Server/ Bartender
John Russell Hospitality
01.2025 - Current
Barback, Server, Shift Manager
Erie Brewing Company
01.2024 - 05.2025
Northwestern High School
Some College (No Degree) - Criminal Justice
Colorado Technical University