Shirley Horstman
Cushing,Texas
Summary
Self-motivated, customer focused, ambitious team player with excellent interpersonal and communication skills. Looking to utilize my customer service and education background to contribute to and support the overall goals of a growing organization. Hardworking professional bringing many years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational, and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.
Overview
7
7
years of professional experience
Work History
Debt Settlement Negotiator
FMA Alliance
Houston, TX
08.2020 - Current
- Led high-volume, bulk negotiations with debt settlement companies.
- Proactively navigated the negotiation process with debt settlement companies, working to reduce outstanding balances and develop reasonable repayment schedules.
- Built and maintained strategic relationships with settlement companies to improve negotiation results and streamline the process.
- Conducted inbound and outbound calls to negotiate payment plans, resolve disputes, and facilitate debt settlements, ensuring fairness and compliance
- Managed extensive account queues, efficiently handling multiple negotiations simultaneously while maintaining accuracy and compliance.
- Continuously exceeded settlement targets, and monthly budget expectations.
Education Travel Specialist/Inside Sales
WorldStrides
01.2019 - 01.2020
- Marketed and promoted educational trips to middle school and high school teachers
- Developed relationships with educators through outbound calls to teachers daily
- Researched available trips in order to offer appropriate products for the customer specific needs
- Used proven talk tracks and sales practices to successfully guide teachers through the sales process
Sales Representative/Brand Ambassador
Zoom Marketing Partners
01.2018 - 01.2019
- Marketed and promoted consumer products via in-store demos, festivals and trade shows
- Built and maintained customer relationships to help develop new business
- Researched products for product knowledge and developed a marketing plan
- Kept records, reported and tracked customer results and expenses
Education
Bachelor of Arts - Public Relations, Psychology
Southwest Texas State University
San Marcos, TX05.1989
Skills
- Debt negotiation
- Settlement strategy
- Account management
- Relationship building
- Compliance assurance
References
Available Upon Request
Timeline
Debt Settlement Negotiator
FMA Alliance
08.2020 - Current
Education Travel Specialist/Inside Sales
WorldStrides
01.2019 - 01.2020
Sales Representative/Brand Ambassador
Zoom Marketing Partners
01.2018 - 01.2019
Bachelor of Arts - Public Relations, Psychology
Southwest Texas State University
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