Yolanda Gipson
Dallas,TX
Summary
Dynamic debt settlement negotiator with over five years of experience in managing negotiations and streamlining processes. Known for adaptability, teamwork, and attention to detail, contributing to reduced client debt and improved client satisfaction.
Overview
21
21
years of professional experience
Work History
Debt Settlement Negotiator
GRT Financial
Southfield, MI
01.2026 - Current
- Negotiated favorable terms with clients to enhance financial agreements.
- Collaborated with cross-functional teams to streamline negotiation processes.
- Conducted market research to inform negotiation strategies and improve outcomes.
- Assisted in drafting contracts to ensure compliance and clarity in agreements.
Legal Debt Negotiator
DebtBlue
Richardson, TX
01.2021 - 12.2025
- Negotiated debt settlements with creditors to achieve favorable outcomes for clients.
- Developed tailored repayment plans by assessing client financial situations and needs.
- Facilitated communication between clients and creditors, ensuring clarity and understanding of terms.
- Developed customized payment plans for clients based on their unique financial situations.
- Collaborated with team members to develop strategies for complex negotiation scenarios.
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
Legal Debt Negotiator
United Debt Counselors
Plano, TX
06.2015 - 12.2020
- Analyzed client accounts to identify potential risks and opportunities for negotiation improvements.
- Streamlined negotiation processes by implementing best practices and improving team workflows.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Negotiated debt settlements with creditors to achieve favorable outcomes for clients.
- Facilitated communication between clients and creditors, ensuring clarity and understanding of terms.
Child Care Center Director
Gingerbread House Academy
Mesquite, TX
10.2009 - 01.2015
- Oversaw daily operations, ensuring adherence to safety and educational standards.
- Developed and implemented age-appropriate curriculum fostering child development and learning.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Established positive relationships with families, addressing concerns and maintaining open communication.
- Monitored compliance with state regulations, facilitating inspections and maintaining licensing standards.
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
- Maintained accurate record-keeping systems to track student progress, attendance, health information, and other pertinent data efficiently.
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Implemented safety procedures and protocols to maintain a secure environment for both children and staff members.
- Adapted staffing schedules to accommodate fluctuating enrollment numbers, maintaining appropriate child-to-staff ratios while optimizing resource allocation.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Mentored new hires during onboarding process, facilitating smooth integration into the childcare center team dynamics.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
Debt Settlement Customer Service Supervisor
Debt Relief USA
Addison, TX
01.2005 - 05.2009
- Supervised customer service team, ensuring high-quality support and effective resolution of client inquiries.
- Developed and implemented training programs to enhance staff performance and service delivery standards.
- Monitored call metrics and performance indicators, driving continuous improvement in customer satisfaction rates.
- Resolved escalated issues, employing conflict resolution strategies to maintain positive client relationships.
- Collaborated with cross-functional teams to align service initiatives with organizational goals and improve overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
Education
Associate of Arts -
Eastfield College
Mesquite, TX05-2022
High School Diploma -
Business And Management Center
Dallas, TX06-1989
Skills
- Active learning
- Self-awareness
- Open-mindedness
- Building rapport
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Effective communication
- Conflict resolution skills
- Legal document preparation
- Professionalism
- Adaptability
- Negotiation management
- Written communication
- Goal setting
- Interpersonal skills
Timeline
Debt Settlement Negotiator
GRT Financial
01.2026 - Current
Legal Debt Negotiator
DebtBlue
01.2021 - 12.2025
Legal Debt Negotiator
United Debt Counselors
06.2015 - 12.2020
Child Care Center Director
Gingerbread House Academy
10.2009 - 01.2015
Debt Settlement Customer Service Supervisor
Debt Relief USA
01.2005 - 05.2009
Associate of Arts -
Eastfield College
High School Diploma -
Business And Management Center