Shirley Huang
Brooklyn,NY
Summary
Dynamic and detail-oriented professional with experience at Goodwin Tea House and More, excelling in customer service and problem-solving. Skilled in active listening, effectively managed customer interactions and resolved issues, ensuring a positive experience for over 100 patrons daily. Focused, reliable and committed to client satisfaction.
Overview
5
5
years of professional experience
Work History
Barista and Food Server
Goodwin Tea House and More
Snellville, USA
05.2024 - 08.2024
- Delivered friendly, efficient service to over 100 customers daily.
- Resolved customer issues promptly in fast-paced environments.
- Managed orders, payments, and special requests with meticulous attention.
- Prepared beverage orders at bubble tea bar according to specifications.
- Served food to tables, ensuring timely and accurate delivery.
Interior Design Intern
Oct and Associates
Taipei, Taiwan
05.2023 - 08.2023
- Created and hosted engaging presentations using PowerPoint.
- Edited and developed floor plans with AutoCAD 2023.
- Enhanced photographs through editing in Adobe Photoshop 2023.
Student Assistant
Pratt Institute
01.2022 - 01.2023
- Assisted students and staff with inquiries via email and in-person
- Assisted new students and potential students with inquiries
Intern
SKA Academy/International Bodhisattva
Kathmandu, Nepal
05.2019 - 08.2019
- Instructed students in English and art at a Buddhist school.
- Conducted fundraising initiatives for various schools in Nepal.
Education
Bachelor of Fine Arts (B.A.) - 3D Animation
Pratt Institute
Brooklyn, NY05.2026
Skills
- Adobe Creative Suite and Google Workspace
- Microsoft Office applications
- Adaptability and problem solving
- Active listening and communication
- POS system operation
- Positive attitude and teamwork
- Attention to detail
- Customer service and hospitality
- Time management and organizational skills
- Presentation development
- Customer engagement
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
References
Available Upon Request
Timeline
Barista and Food Server
Goodwin Tea House and More
05.2024 - 08.2024
Interior Design Intern
Oct and Associates
05.2023 - 08.2023
Student Assistant
Pratt Institute
01.2022 - 01.2023
Intern
SKA Academy/International Bodhisattva
05.2019 - 08.2019
Bachelor of Fine Arts (B.A.) - 3D Animation
Pratt Institute
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