Shirley Hurtado

• Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
• Maintained accurate records of employee time-off requests, ensuring fair distribution of vacation days within the team.
• Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
• Displayed exceptional time management skills by consistently meeting deadlines for scheduling tasks and promptly addressing urgent requests.

• Maximized space utilization within the warehouse through strategic planning and organization of packed goods ready for shipment.
• Streamlined packing processes for faster order fulfillment and improved customer satisfaction.
• Maintained a safe working environment by adhering to safety regulations and conducting regular inspections of packing equipment.
• Collaborated with cross-functional departments to address operational challenges, enhancing overall efficiency within the company.

• Streamlined workflow processes by organizing workspace for easy access to necessary tools and materials needed throughout the day.
• Enhanced team productivity by effectively communicating with co-workers to ensure smooth workflow during shift changes.
• Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail in lid packing tasks.
• Maintained a clean and safe working environment with regular workstation cleaning and maintenance tasks.

• Supported veterinary staff during emergencies, providing urgent care assistance when needed.
• Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
• Assisted in diagnostic procedures, contributing to accurate diagnoses and treatment options for patients.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Promoted a stress-free environment for patients by utilizing low-stress handling techniques during examinations and treatments.
• Conducted thorough post-operative assessments on recovering patients, monitoring vital signs and comfort levels to ensure successful recovery processes.
• Improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
• Reduced wait times for appointments by efficiently scheduling patients and managing the appointment calendar.
• Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
• Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
• Provided compassionate care to animals under distress or experiencing pain during medical procedures or hospitalization periods.

I have a veterinarian bachelors degree from a Colombian university called Universidad Cooperativa de Colombia. I work in the field for 14 years before I migrated to the USA.