Shirley Kong
Summary
Results‑driven manufacturing and technical operations with 16 years of experience supporting complex technical projects and driving efficient ramp‑ups across multiple programs. Skilled in analyzing technical data, improving production workflows, and ensuring compliance with customer specifications. Strong focus on team collaboration and achieving results, with excellent problem-solving skills and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Administrator
Flex
Austin, TX
10.2024 - Current
- Streamlined communication processes between departments, ensuring alignment on project goals.
- Performed wide-ranging administrative, financial and service-related functions.
- Collaborate with Program Management, Operations, and cross‑functional leaders to outline work plans, assign responsibilities, clarify scope, and resolve technical or operational issues.
- Support the development, tracking, and reporting of program metrics to monitor performance and progress.
- Lead continuous improvement efforts to reduce cost, streamline processes, and improve project timelines and daily production activities.
Technical Program Manager Assistant
Flex
Austin, TX
08.2024 - 10.2024
- Streamlined workflows by implementing process, enhancing overall project efficiency.
- Analyze technical documents, generate SQL reports for development and data analysis.
- Support engineers and operations teams with process development and documentation.
- Volunteered to help with special projects of varying degrees of complexity.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Review project instructions, engineering drawings, and blueprints to determine test specifications, procedures, objectives, equipment requirements, and potential solutions such as part redesign or material substitution.
- Perform complex engineering tests, system checkouts, and development tasks to support product validation and improvement.
- Identify root‑cause issues, and implement corrective actions to resolve technical problems
Repair Technician
Flex
Austin, TX
06.2020 - 08.2022
- Diagnosed and repaired electronic devices, ensuring high-quality service and customer satisfaction.
- Conducted thorough inspections to identify faults and prevent future malfunctions.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
- Maintained detailed records of repairs performed, contributing to improved inventory management.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Production Specialist
ICC Nexergy
Centennial, CO
05.2012 - 08.2015
- Supervised team members to ensure adherence to safety protocols and quality standards.
- Implemented training programs for new employees, focusing on equipment operation and safety procedures.
- Analyzed production data to identify bottlenecks and recommend process improvements.
- Assembled and soldered high‑quality battery packs for Military and NASA applications.
- Interpreted blueprints and used microscopes and torque tools for precision assembly.
- Escalated production issues and delegated tasks to team members.
- Ordered parts and supplies and supported daily team operations.
- Ensure compliance with strict quality and safety protocols.
Education
Lanier High School
Austin, TXACC
Austin, TXSkills
- NPI Production & Process Support
- Technical Documentation & SOP Development
- SQL Reporting & Data Analysis
- BOM Validation & Build Matrix Review
- BGA Rework & IPC Level 2 Solder
- Cross‑Functional Collaboration
- MES, Paperless, BAAN
- Microsoft Excel, Office, PowerPoint
- Fast‑Paced, High‑Pressure Environments
Certification
Lead Forward Program Certificate
Timeline
Program Administrator
Flex
10.2024 - Current
Technical Program Manager Assistant
Flex
08.2024 - 10.2024
Repair Technician
Flex
06.2020 - 08.2022
Production Specialist
ICC Nexergy
05.2012 - 08.2015
Lanier High School
ACC