Breanna Reyes
Jacksonville,NC
Summary
Organized and dedicated customer service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customers desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Banking Operations Specialist
USAA Bank
01.2023 - 01.2024
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Mental Health Technician
Port St Lucie Hospital
05.2022 - 07.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Order Fulfillment Coordinator
Amplify Inc
04.2022 - 05.2023
- Work cross- departmentally to ensure orders have been suitably processed and received by our vendors.
- Leverage multiple applications to plan, track,and schedule the movement of goods to customers.
- Perform knowledge transfer by mentoring incoming staff for easy transitions of responsibilities to meet business and corte values of company.
- Ensure customers are provided with all requested documentation.
Account Billing and Technical Support
Kelly Connect- Apple
01.2020 - 02.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and resolved issues including internet connectively, email, application downloads,
Education
High School Diploma -
Port St. Lucie High School
Port Saint Lucie, FL05.2021
Skills
- Efficient Data Entry
- Active Listening
- Order Fulfillment
- Conflict Resolution
- Customer Service
- Communication
- Organization
- Time management
- Call Center Operations
- Technical Support
- Account Management
- Strong Verbal and Written communication
Timeline
Banking Operations Specialist
USAA Bank
01.2023 - 01.2024
Mental Health Technician
Port St Lucie Hospital
05.2022 - 07.2023
Order Fulfillment Coordinator
Amplify Inc
04.2022 - 05.2023
Account Billing and Technical Support
Kelly Connect- Apple
01.2020 - 02.2022
High School Diploma -
Port St. Lucie High School
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