Shirley Manifold
Accounts Specialist
Mandan,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in a range of computer applications, detail orientated, and meticulous.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Accounts Specialist/Early Out Collections
Hospital Services Inc
Bismarck, ND
05.2021 - 08.2022
- Managed accounts for healthcare clients to identify unresolved debt and investigate any historical data related to said debt, such as reviewing billing information and unpaid insurance claims
- Followed up with patients on over-due accounts to collect their balance in full or set them up on payment plans while accurately documenting any and all correspondence
- Processed patient payments, insurance payments, account adjustments, and refunds when appropriate
- Processed and balanced all end of month reports
- Turned over-due accounts over to collection agency
- Participated in months end and quarter end closing procedures
- Completed routine and complex account updates to resolve problems
- Reviewed account activity to assess financial status and evaluate discrepancies
- Contributed to team objectives in fast-paced environment
- Worked independently with minimal supervision
- Kept detailed records of daily activities through online customer database
- Developed and maintained strong working relationships with professionals within assigned territory
Family CEO
My Kids Future Construction
Mandan, ND
11.2010 - 05.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Taught children everyday skills and language.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Played games, worked on puzzles and read books to young children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Bank Teller
UNION STATE BANK
Hazen, ND
09.2009 - 11.2010
- Opened and closed accounts, processed checks, deposits and withdrawals
- Answered customers questions and explained services such as deposit accounts, certificates of deposits, and ATM cards
- Answered busy telephones, directed, and routed calls
- Scheduled appointments, filed and maintained records.
- Logged cashier's checks and other transactions to maintain accurate account records
- Audited fellow teller currency to contribute to dual-control procedures
- Counted and packaged currency and coins
- Sold and cross-sold bank products to new and existing customers
- Assisted customers with compromised debit cards and issued new credentials
- Placed orders for customer checks and verified starting numbers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
Bank Teller
Wells Fargo
Bismarck, ND
05.2006 - 12.2008
- Balanced currency, coin, and checks in cash drawers at end of shift and calculated daily transactions
- Prepared and verified cashiers checks
- Processed checks, deposits, and withdrawals
- Scheduled appointments, filed, and maintained records.
- Counted and packaged currency and coins
- Audited fellow teller currency to contribute to dual-control procedures
- Sold and cross-sold bank products to new and existing customers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Provided customer records, account statements and copies of checks
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Educated customers on use of banking website and mobile apps
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Identified sales opportunities and referred customers to branch partners in financial services
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Teller/Banking Assistant/Loan Support
Starion Bank
Mandan, ND
08.2004 - 02.2006
- Balanced currency, coin, and checks in cash drawers at end of shift and calculated daily transactions
- Opened and closed accounts, processed checks, deposits, and withdrawals
- Prepared and verified cashiers checks
- Answered customers questions and explained services such as deposit accounts, certificates of deposit, and ATM cards
- Answered busy telephones, directed and routed calls
- Scheduled appointments, filed and maintained records
- Monitored collateral addenda's to ensure proper receipt of UCC, Deeds of Trust, and Title Policy filings and other documentation.
- Prepared documents for Business bankers and bank customers
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism
- Worked with credit staff during the process and after completion of documents
- Management of existing loan portfolio of established customers
- Performed official notary services
- Represented bank at community events to establish strong ties and promote business
Education
High School Diploma -
Bismarck High School
Bismarck 08.1999 - 05.2002
Studied Business Finance/Criminal Justice
Bismarck State College
Bismarck, ND 05.2001 -
Studied Financial And Credit Service Admin
Minnesota State And Technical College
Moorhead, MN 05.2001 -
Skills
Microsoft Office
Accounts payable
Administrative experience
Medical terminology
Banking
Accounts receivable
Customer service
Multi-line phone systemsComputer skillsDocumentation reviewHIPAAEMR systems
Google Suite
PCI
CRM software
Certification
Essential Collection Skills and Techniques
Timeline
Professional Collection Specialist
03-2022
Essential Collection Skills and Techniques
10-2021
FDCPA Essentials for the ARM Industry
10-2021
Accounts Specialist/Early Out Collections
Hospital Services Inc
05.2021 - 08.2022
Family CEO
My Kids Future Construction
11.2010 - 05.2021
Bank Teller
UNION STATE BANK
09.2009 - 11.2010
Bank Teller
Wells Fargo
05.2006 - 12.2008
Teller/Banking Assistant/Loan Support
Starion Bank
08.2004 - 02.2006
Studied Business Finance/Criminal Justice
Bismarck State College
05.2001 -
Studied Financial And Credit Service Admin
Minnesota State And Technical College
05.2001 -
High School Diploma -
Bismarck High School
08.1999 - 05.2002