Shirley Martinez
Winter Park,FL
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
9
9
years of professional experience
Work History
Sales Associate Manager
Nutritionist Specialist
Orlando, Florida
12.2023 - Current
- Monitored daily performance of team members and provided feedback.
- Developed and implemented strategies to increase sales revenue.
- Supervised staff in the daily operations of the store.
- Provided technical support to customers when needed.
- Tracked customer orders to ensure timely delivery of goods and services.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Nail Professional
Self Employed Services
Winter Park, Florida
01.2017 - Current
- Greeted customers, provided information on services, and answered questions.
- Cleaned and sanitized tools, equipment, and work areas to maintain safety and sanitation standards.
- Performed cash handling duties, including taking payments and issuing change.
- Executed inventory transactions to maintain accuracy.
- Answered customer inquiries over the phone and through email.
Customer Service
Uber
Winter Park, FL
01.2016 - Current
- Answered customer inquiries over the phone and through email.
- Provided exceptional customer service to all clientele, ensuring a memorable experience.
- Provided detailed information about each item, timings and availability.
- Answered store and merchandise questions via chat regarding each personal delivery
Education
GED -
FCC Florida Career College
Orlando, FL01-2017
Skills
- Customer Engagement
- Staff Management
- Cash Handling
- Complaint Handling
- Sales Transactions
- POS system knowledge
- Inventory Management
- Relationship Building
- Filing and data archiving
- Administrative support specialist
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate Manager
Nutritionist Specialist
12.2023 - Current
Nail Professional
Self Employed Services
01.2017 - Current
Customer Service
Uber
01.2016 - Current
GED -
FCC Florida Career College
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