Shirley Minnehan
Santa Rosa,Ca
Summary
Dedicated and compassionate Patient Service Representative with extensive experience in providing exceptional customer service and administrative support in a healthcare setting. Skilled in maintaining patient satisfaction and managing inquiries efficiently.
Overview
40
40
years of professional experience
Work History
Emergency Department Lead Clerk
Kaiser Permanente
Santa Rosa, Ca
07.1994 - 06.2023
- Assisted with patient check-in, responding to inquiries, and maintaining accurate files
- Managed high volume phone calls, directed patients, and communicated with healthcare providers
- Adhered to strict confidentiality guidelines and ensured accurate data entry and record keeping
- Collaborated with the healthcare team to provide exceptional patient care and support
- Demonstrated proficiency in utilizing medical terminology and software systems for data entry
- Handled incoming calls, responded to inquiries, and directed calls to appropriate personnel
- Followed strict protocols and procedures to ensure confidentiality and HIPAA compliance
- Managed patient flow in a fast-paced emergency department setting
- Performed administrative tasks such as scheduling appointments, billing, and ordering supplies
Lead Patient Care Representative/Internal Medicine
Kaiser Permanente
Anaheim, California
10.1983 - 07.1994
- Communicated effectively with patients to provide information and resolve inquiries
- Assisted patients with scheduling appointments and navigating healthcare services
- Utilized strong problem-solving skills to address patient concerns and ensure satisfaction
- Collaborated with healthcare professionals to coordinate and enhance patient care
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations
- Facilitated communication between patients, family members, and medical staff
- Managed patient inquiries and resolved issues in a timely and professional manner
- Assisted with scheduling appointments, answering phone calls, and maintaining patient records
- Scheduled chemotherapy appointments, radiation appointments, scheduled colonoscopies, scheduled sigmoids with prep
Education
Some College (No Degree) -
Orange Coast College
Costa Mesa, CASkills
- Customer service
- Interpersonal skills
- Problem-solving
- Computer proficiency
- Attention to detail
- Multitasking
- Excellent communication
- Time management
- Organizational skills
Timeline
Emergency Department Lead Clerk
Kaiser Permanente
07.1994 - 06.2023
Lead Patient Care Representative/Internal Medicine
Kaiser Permanente
10.1983 - 07.1994
Some College (No Degree) -
Orange Coast College