To obtain a position as Helpdesk; utilizing my skills to provide high standards of service and personal development.
Overview
11
11
years of professional experience
Work History
PHLEBOTOMY TECHNICIAN
Arizona Oncology
02.2014 - 03.2015
Patient Draws
Computer processing
Patient lab orders
Order draws
Send outs
PHLEBOTOMY TECHNICIAN
Mayo Clinic Hospital
02.2009 - 07.2013
Lab Call Center Support
Super User for Computer System Trainer
Processing/Processer
Floor Draws
ER
Outpatient
Tube Processor
ARUB
Pathology
Send outs
Point Person to hand out daily work and field question
PHLEBOTOMY TECHNICIAN
Chandler Regional Hospital
04.2005 - 12.2007
Lab Call Center Support
Floor Draws
Processing
ER
Outpatient
Tube Processor
ARUB
Pathology
New Born Screens
PHLEBOTOMY TECHNICIAN
Sheila Switzer Exam One
10.2004 - 04.2005
Answer phone calls from agents, examiners and applicants.
When called upon, perform Scanning, Renaming, New Calls checks, Scheduling (English and Spanish), take orders, Inventory
Sending supplies out to all examiners outside and in house.
Perform training on all the areas listed above when ever asked by my managers or co workers. Perform Field Exams when needed and also train new examiners.
Exams, Status Input and sending out for 7 examiners
PHLEBOTOMY TECHNICIAN (Student Intern)
Carl T Hayden V.A. Hospital
08.2004 - 09.2004
160 hours of hands on clinical training including
Over 1000 successful blood draws by venipuncture and butterfly
Samples deliverer
Routine lab tests assistant
Received a perfect score on my evaluation
CUSTOMER SERVICE
DOLCE SALON & SPA
07.2004 - 09.2004
Answered Phone Calls
Worked with customers to ensure they had all their needs met
Education
Refresher Course - undefined
Prima Medical
Mesa, AZ
01.2008
Diploma - Phlebotomy
Prima Medical
Mesa, AZ
01.2004
Skills
Microsoft Word
Power Point
Outlook
Excel
XP
Window 8
Tablets
Bilingual (Spanish & English)
Smart Phones
Butterfly Draws
Dermal Puncture
Specimen processing
Centrifuging
Aliquot Ting
PKU'S
Blood cultures (smears)
Bleeding times
Additional knowledge of performing EKG's
Physical measurements
DNA and Drug testing
CPR and First Aid Certified
In/Out patient care
QUALIFICATIONS
I am highly organized and dependable. I believe in hard work. I am quick learning and thoroughly dedicated to meeting all goals set before me. Also I am able to complete tasks with little or no supervision.
CUST
Additional information and references available upon request