Shirley Robinson
Somerset,TX
Summary
Experienced Sales Consultant with a strong background in customer service, CRM management, and deal structuring. Known for clear communication, organized follow-up, and problem-solving that supports customer satisfaction and sales goals. And time management.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Sales Consultant
Red Mccombs Toyota
San Antonio, Texas
12.2024 - 09.2026
- Utilized negotiation and problem-solving skills to address customer needs, facilitating successful sales closures.
- Supported customers throughout the vehicle buying process with helpful, professional service.
- Built positive customer relationships through clear communication, consistent follow-up, and personalized support.
- Handled multiple customer interactions while staying organized and detail-oriented.
- Maintained accurate customer records and sales paperwork in CRM system, ensuring data integrity.
- Collaborated with team members to achieve dealership goals, contributing to overall sales performance.
Sales Consultant
Universal Toyota
San Antonio, Texas
04.2023 - 02.2024
- Guided customers in selecting vehicles tailored to their needs and budgets.
- Explained vehicle features and purchasing options to enhance customer understanding.
- Provided professional customer service throughout the sales process.
- Contributed to dealership sales goals through collaborative teamwork and active customer engagement.
Sales Consultant
World Car
San Antonio, Texas
06.2022 - 04.2023
- Guided customers in navigating vehicle purchasing and financing options, enhancing their buying experience.
- Provided continuous support to customers throughout the purchasing process, ensuring satisfaction and retention.
- Developed strong customer relationships, fostering loyalty and encouraging repeat business.
- Maintained accurate sales records and documentation.
Administrator
Service King Collision
San Antonio, Tx
10.2021 - 10.2022
- Coordinated customer communications during vehicle repair process to ensure clarity and satisfaction.
- Facilitated incoming calls and delivered timely updates to customers regarding repair status.
- Managed multiple administrative responsibilities while maintaining productivity.
- Streamlined vehicle intake document processing and organized records for efficient access.
- Verified payments and assisted with accounts payable.
- Documents vehicle damage through photographs and detailed inspections.
Truck Driver, Crude Oil Transportation
Coastal Plains Trucking LLC
San Antonio, Texas
01.2019 - 02.2021
- Transported crude oil products between facilities, ensuring safety and compliance with regulations.
- Maintained accurate electronic logs, inspection reports, and delivery tickets to support operational efficiency.
- Adhered to DOT regulations to ensure compliance during transport operations and company procedures.
- Performed product sapling and measurements, including BS&W and API, measurements.
- Maintained communications with dispatch and management
Social Security Case Manager/Records Coordinator
The Davis Law Firm
San Antonio, Texas
01.2010 - 01.2013
- Oversaw 200 active Social Security cases, ensuring timely service delivery and compliance.
- Maintained case documentation and monitored deadlines
- Communicated with clients and provided professional customer service.
- Streamlined daily work tasks and prioritized responsibilities to enhance workflow efficiency.
- Demonstrated strong independence, resourcefulness, and attention to detail.
Education
High School Diploma -
Innovative Approach
San Antonio, TX05-2021
Skills
- Sales techniques
- Sales presentations
- Deal structuring
- CRM systems
- Customer service expertise
Languages
English
Professional
Spanish
Professional
Timeline
Sales Consultant
Red Mccombs Toyota
12.2024 - 09.2026
Sales Consultant
Universal Toyota
04.2023 - 02.2024
Sales Consultant
World Car
06.2022 - 04.2023
Administrator
Service King Collision
10.2021 - 10.2022
Truck Driver, Crude Oil Transportation
Coastal Plains Trucking LLC
01.2019 - 02.2021
Social Security Case Manager/Records Coordinator
The Davis Law Firm
01.2010 - 01.2013
High School Diploma -
Innovative Approach