Shirley Robles
Worcester,Massachusetts
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Healthcare company environments.
Overview
6
6
years of professional experience
Work History
Human Resources Recruiter/Coordinator
Century Homecare LLC
01.2020 - Current
- Recruited talented, diverse and qualified candidates for employment.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Human Resources Assistant
Norton Healthcare Staffing
12.2018 - 01.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Licensed Health Insurance Agent
Trazact
01.2018 - 12.2019
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
Education
No Degree - General Studies
Quinsigamond Community College
Worcester, MA05.2026
High School Diploma -
Doherty Memorial High School
Worcester, MA05.2016
Skills
- Adaptable to Changing Conditions
- Complaint Response
- Policy Interpretation
- Background Checking
- Creative Strategies
- Recruiting Processes
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Recruiter/Coordinator
Century Homecare LLC
01.2020 - Current
Human Resources Assistant
Norton Healthcare Staffing
12.2018 - 01.2020
Licensed Health Insurance Agent
Trazact
01.2018 - 12.2019
No Degree - General Studies
Quinsigamond Community College
High School Diploma -
Doherty Memorial High School
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