Shirley Rodd

Oregon

Summary

Dynamic professional with extensive experience in training, coaching, and point of sale operations. Known for implementing process improvements that enhance customer service and operational efficiency. Committed to cultivating knowledgeable teams that deliver exceptional customer experiences.

Proven leader in customer service and training, enhancing team performance and customer satisfaction. Experienced in cash operations and process improvement. Ready to drive operational efficiency and foster a positive work environment.

Overview

years of professional experience

Work History

Lead Cashier /Deli Clerk

Piolet Travel Center

Otter Lake, MI

06.2016 - 09.2024

Supervised daily cash operations, ensuring accuracy and compliance with company policies.
Trained and mentored new cashiers, fostering a knowledgeable and efficient team.
Implemented process improvements to enhance customer service and reduce transaction times.
Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
Utilized point-of-sale systems to streamline transactions and improve operational efficiency.
Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Conducted regular audits of cash handling procedures, reinforcing adherence to financial controls.
Processed both cash and card purchases and returns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

House Keeper

Penninsula Hotel

Marblehead, OH

03.2015 - 09.2015

Managed daily cleaning operations, ensuring high standards of cleanliness and guest satisfaction.
Trained new housekeeping staff on procedures and best practices for maintaining hotel quality.
Coordinated with maintenance teams to report and resolve facility issues promptly.
Implemented efficient cleaning schedules, optimizing workflow and resource allocation.
Conducted inventory management for cleaning supplies, ensuring availability and cost-effectiveness.
Oversaw deep-cleaning initiatives during seasonal transitions, enhancing overall guest experience.
Fostered positive relationships with guests through attentive service and personalized care efforts.

Manager

Coles Energy/ Mickey Mart

Marblehead, OH

03.2006 - 01.2015

Oversaw daily store operations, ensuring compliance with company policies and procedures.
Trained and mentored staff, enhancing team performance and customer service quality.
Analyzed sales data to identify trends, implementing strategies to optimize inventory management.
Developed and executed promotional campaigns to drive foot traffic and increase sales revenue.
Managed vendor relationships, negotiating contracts to improve product offerings and pricing structures.
Conducted regular audits of store processes, identifying areas for improvement in efficiency and effectiveness.
Led recruitment efforts, selecting candidates aligned with company culture and operational needs.
Implemented loss prevention strategies, reducing shrinkage through effective staff training and monitoring practices.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Implemented loss prevention strategies, significantly reducing shrinkage.
Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.

Education

Associate of Science - Medical Billing & Coding

University of Phoenix

Tempe, AZ

05-2006

High School Diploma -

Bedford Adult Education

Temperance, MI

05-1991

Skills

Training and coaching
Customer assistance

Training and mentoring
Point of sale operation

Timeline