Shirley Sears
Fort Worth,TX
Summary
Accomplished Client Executive adept at cultivating meaningful client relationships and enhancing business outcomes. Skilled in implementing innovative solutions and delivering exceptional client service. Expertise in transforming customer feedback into actionable strategies while fostering collaboration and trust to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Client Executive
OptumRx
02.2023 - Current
- Led client communications, delivering personalized training and support to meet business needs
- Facilitated seamless system implementations by coordinating with cross-functional teams
- Developed and maintained strategic client partnerships, ensuring alignment with business goals
- Delivered comprehensive product overviews to onboard new clients efficiently
- Streamlined operational processes by collaborating with support teams to resolve issues promptly
Client Executive
Change Healthcare
07.2020 - 02.2023
- Oversaw client account management, addressing client inquiries and providing tailored recommendations
- Trained clients in system utilization, maximizing efficiency and productivity
- Conducted regular account reviews to align services with client objectives
- Strengthened business relationships by proactively identifying and addressing client needs
- Partnered with internal teams to enhance client satisfaction and operational workflows
Data Entry Clerk/Account Manager
PDX/National Health Information Network
11.2009 - 07.2020
- Coordinated daily operational tasks, including inventory management and returns processing
- Enhanced team efficiency by implementing standardized office procedures
- Collaborated with carriers and internal teams to manage logistics and ensure timely delivery
- Supported system invoicing and documentation processes to maintain data accuracy
Clerical Specialist
Ryder Logistics
05.2005 - 09.2008
- Processed and verified critical documents to support logistics operations
- Assisted drivers and staff by preparing and reviewing shipping paperwork
- Conducted quality assurance checks to maintain data integrity across systems
Education
High School Diploma -
Brandon High School
07.1987
Skills
- Relationship Development and Management
- Client Services and Solution Implementation
- Training and Onboarding Facilitation
- System Utilization and Process Optimization
- SAP
- PKMS
- Looker
- Advanced MS Office Suite Expertise
- Client services
- Relationship management
- Account management
- Customer engagement
Timeline
Client Executive
OptumRx
02.2023 - Current
Client Executive
Change Healthcare
07.2020 - 02.2023
Data Entry Clerk/Account Manager
PDX/National Health Information Network
11.2009 - 07.2020
Clerical Specialist
Ryder Logistics
05.2005 - 09.2008
High School Diploma -
Brandon High School
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