Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Thomas

Winsor Mill,MD

Summary

Adept at enhancing transportation efficiency and safety, I excelled as a Transportation Operator, Bus Operator/Adjunct Trainer, and Educator. My strong communication and problem-solving abilities fostered positive relationships and high customer satisfaction, showcasing my professionalism and attention to detail.

I demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. I am also eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Transportation Operator

Independent Contractor
10.2019 - Current
  • Increased customer satisfaction by providing timely and accurate driving service
  • Received excellent customer reviews for friendly, punctual transport services.
  • Ensured vehicle safety with thorough pre-trip inspections, identifying potential issues before they become problems.
  • Enhanced transportation efficiency by implementing route optimization strategies.
  • Conduct regular maintenance checks and promote eco-driving habits
  • Communicated effectively with customers regarding estimated delivery times, addressing concerns promptly to maintain strong relationships.
  • Developed rapport with clients through professional communication skills, leading to increased repeat business opportunities.

Bus Operator/Adjunct Trainer

Transdev Transportation
09.2012 - 12.2019
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Train new bus drivers on how to operate a Mobility transit vehicle
  • Educate new drivers on safety, rules, laws, and regulations of the road
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts if needed

Educator

Little Achievers Learning Center
06.2006 - 10.2011
  • Built relationships and communicated with parents to provide the best learning environment for children.
  • Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Utilized innovative teaching strategies to engage students in learning effectively.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Education

Bachelor of Arts - Education Administration

Coppin State University
Baltimore, MD
06-2025

Associate of Arts - Early Childhood Care And Education

Baltimore City Community College
Baltimore, MD
06-1997

High School Diploma -

Southwestern Senior High
Baltimore, MD
06-1987

Skills

  • Strong communication skills
  • Professionalism and punctuality
  • Clean driving record
  • Vehicle safety
  • Road safety
  • Multitasking and prioritizing
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Transportation Operator

Independent Contractor
10.2019 - Current

Bus Operator/Adjunct Trainer

Transdev Transportation
09.2012 - 12.2019

Educator

Little Achievers Learning Center
06.2006 - 10.2011

Bachelor of Arts - Education Administration

Coppin State University

Associate of Arts - Early Childhood Care And Education

Baltimore City Community College

High School Diploma -

Southwestern Senior High

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Shirley Thomas