Shirley Torres
West Palm Beach,FL
Summary
Accomplished Business Administrator equipped with 15 years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 8 year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Office suite..
Overview
3
3
years of professional experience
Work History
Driver, Warehouse Orders
J & T Operations LLC
03.2022 - 06.2024
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Delivered packages to customer doorsteps and business offices.
Customer Service and Attention
Bakery El Trigal
04.2021 - 12.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Business Administration
Politecnico Grancolombiano
Bogotá, Colombia 11.2019
Touristic Resort Technology Management
Politecnico Central
Bogotá, Colombia 11.2000
High School Diploma -
Liceo Policarpa Salavarrieta
Bogotá, Colombia11.1997
Skills
- Customer Service
- Product verification
- Route Planning
- Positive Attitude
- Attention to Detail
- Punctual and Reliable
- Service Quality
- Cash Handling
- Sales Techniques
- Microsoft Office Suite
- Project Management
- Team Collaboration
- Marketing strategy
- Business plan development
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Driver, Warehouse Orders
J & T Operations LLC
03.2022 - 06.2024
Customer Service and Attention
Bakery El Trigal
04.2021 - 12.2021
Business Administration
Politecnico Grancolombiano
Touristic Resort Technology Management
Politecnico Central
High School Diploma -
Liceo Policarpa Salavarrieta
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