Shirley Van Winkle
Hampstead,NC
Overview
29
29
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Dillard's, Inc.
Knoxville, TN
10.2024 - 12.2025
- Drive sales for specialty brands, keep wrap area clean and clutter free, process sales by cash, check or credit card, phone orders, special events.
Sales Associate
Belk Incorporated
Knoxville, TN
09.2024 - 10.2024
- Process sales by cash, check or credit card, clean area.
Retail Store Manager
Adams McDonald Inc
Charlotte, NC
10.2017 - 09.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Managed a team of XX employees, providing training, coaching, and performance evaluations
- Implemented cost-saving measures by optimizing inventory levels and reducing shrinkage by XX%
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Store Associate
Adams McDonald Inc
Charlotte, NC
10.2017 - 07.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Assisted with inventory management, including receiving shipments, restocking shelves, and conducting regular stock checks
- Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Assisted in setting up promotional displays or signage to attract customers' attention to new products or special offers
- Participated in regular training sessions to stay updated on product knowledge, sales techniques, and company policies
Shift Lead
Walgreens Boots Alliance
Charlotte, NC
02.2019 - 05.2019
- Money handling, greet customers, process sales, returns, fed ex, safe counting, open and close store, problem solving, handle any issues that arise, stock
Machinest
ESC
Troutman, NC
02.2018 - 02.2019
- Run machine for sintered parts to check for defects then to sort and pack
Head Cashier/Customer Service
Lowe's
Statesville, NC
04.2017 - 01.2018
- Customer Service desk, returns, sales, internet orders, distributed money in the mornings and at closing. Handle customer complaints, managed 30 cashiers. Credit apps and leads.
Customer Service Department Manager
Lowe's Home Improvement
Boone, NC
07.2014 - 01.2017
- Oversee all front end activities, including all money handling, issuing tills, taking up tills, counting the safe, deposits, loans, refunds, internet orders, payments, customer complaints any and everything that has to do with the front. Scheduling 55 cashiers.
Head Cashier
Lowe's Home Improvement
Boone, NC
05.2013 - 07.2014
- Refunds, cash sales, internet orders, service desk
Cashier
Lowe's Home Improvement
Boone, NC
04.2012 - 05.2013
- Process sales thru credit card cash or check, greet customers, scan merchandise, load merchandise, provide the most wonderful and valuable experience.
Infant Teacher
Sweet Home CDC
Albemarle, NC
10.2006 - 06.2011
- Care for infants in a center, clean, prepare food, open and close center, greet parents.
Sales Representative and Customer Service
Dixie News
Charlotte, NC
06.1999 - 07.2005
- Deliver magazines, clean and organize shelves and products, customer service, collect payments, order product, inventory.
Child Care Teacher
First Impressions Daycare
Harrisburg, NC
07.1996 - 06.1999
- Care for young children, clean, open and close center, greet parents.
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06.1986
Skills
Teaching
Toddler Care
Infant Care
Cash office, money handling, refunds, internet orders, customer service, anything that is front End related (10 years)
Shift Management
Cleaning
Babysitting
Childcare
Supervising
Retail Sales (10 years)
Inventory Control
Manufacturing
Early childhood education
Certification
- CRC
- Scored SILVER
Timeline
Retail Sales Specialist
Dillard's, Inc.
10.2024 - 12.2025
Sales Associate
Belk Incorporated
09.2024 - 10.2024
Shift Lead
Walgreens Boots Alliance
02.2019 - 05.2019
Machinest
ESC
02.2018 - 02.2019
Retail Store Manager
Adams McDonald Inc
10.2017 - 09.2024
Store Associate
Adams McDonald Inc
10.2017 - 07.2019
Head Cashier/Customer Service
Lowe's
04.2017 - 01.2018
Customer Service Department Manager
Lowe's Home Improvement
07.2014 - 01.2017
Head Cashier
Lowe's Home Improvement
05.2013 - 07.2014
Cashier
Lowe's Home Improvement
04.2012 - 05.2013
Infant Teacher
Sweet Home CDC
10.2006 - 06.2011
Sales Representative and Customer Service
Dixie News
06.1999 - 07.2005
Child Care Teacher
First Impressions Daycare
07.1996 - 06.1999
High School Diploma -
Central Cabarrus High School