Ocianna Gutierrez
Albuquerque
Summary
Exercise Science student at the University of New Mexico with experience in customer service, teaching, and working with children. CPR and First Aid certified with strong communication and teamwork skills. Seeking opportunities to gain hands-on experience in physical therapy, rehabilitation, and patient care while preparing for a career in physical therapy.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Retail Sales Specialist
REI
Albuquerque, NM
07.2025 - Current
- Assisted customers in selecting products based on their individual needs, preferences, and activities.
- Provided knowledgeable product recommendations and explained product features to help customers make informed decisions.
- Delivered friendly, personalized customer service while building positive relationships with customers.
- Processed purchases, returns, and exchanges accurately to ensure smooth transactions for customers.
- Educated customers on REI membership benefits, services, and store programs to enhance their shopping experience.
- Collaborated with team members to streamline customer service and support daily store operations.
Aquatic Aide
Sandia Betsy Patterson Pool
Albuquerque, NM
07.2023 - 08.2026
- Taught swim lessons to children of varying ages and skill levels, providing individualized instruction and feedback.
- Monitored pool activities to maintain a safe environment and respond to safety concerns.
- Communicated effectively with children, parents, and coworkers to provide instruction and address questions or concerns.
- Assisted with daily pool operations while maintaining cleanliness, organization, and safety standards.
- Provided customer service by assisting patrons with program information, registration, and general inquiries.
- Maintained CPR and First Aid certification and knowledge of emergency and safety procedures.
Education
Bachelor of Science - Exercise Science
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
Sandia High School
Albuquerque, NM05-2024
Skills
- Product Knowledge
- Customer Service
- Teamwork & Collaboration
- Verbal Communication
- Teaching & Instruction
- Working with Children
Certification
Adult and Pediatric First Aid/CPR/AED
American Red Cross | Valid through January 2028
Timeline
Retail Sales Specialist
REI
07.2025 - Current
Aquatic Aide
Sandia Betsy Patterson Pool
07.2023 - 08.2026
Bachelor of Science - Exercise Science
University of New Mexico
High School Diploma -
Sandia High School