Shirley Vasquez
New York,NY
Summary
Adaptable professional with a strong background in customer service and childcare. Proficient in problem-solving and schedule management, contributing to enhanced customer satisfaction and successful child development. Committed to creating structured environments that promote learning and emotional growth.
Overview
9
9
years of professional experience
Work History
Private Nanny
Madison Pile
New York, NY
06.2022 - Current
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Established daily routines to provide structure and predictability for children under care.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Sales Associate
Marshalls Store
New York, NY
06.2021 - 06.2022
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to execute store promotions and visual merchandising strategies.
- Trained new sales associates on customer service protocols and operational procedures.
- Conducted regular store upkeep tasks, ensuring cleanliness and compliance with safety standards.
Sales Associate
Victoria's Secret & PINK
New York, NY
11.2018 - 03.2020
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
Hospitality Worker
Holiday Inn
Edgewater, NJ
07.2017 - 02.2018
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Collaborated with kitchen staff to support food service operations during peak hours.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
Bachelor of Science - Human Services
Springfield College
Springfield, Massachusetts, MASkills
- Dependable and responsible
- Problem-solving
- Multitasking and organization
- Verbal and written communication skills
- Schedule management
- Language skills
Languages
Spanish
Native or Bilingual
Timeline
Private Nanny
Madison Pile
06.2022 - Current
Sales Associate
Marshalls Store
06.2021 - 06.2022
Sales Associate
Victoria's Secret & PINK
11.2018 - 03.2020
Hospitality Worker
Holiday Inn
07.2017 - 02.2018
Bachelor of Science - Human Services
Springfield College