Shirley Vilchez
San Jose,CA
Summary
Dedicated and driven Canvasser and Customer Service Representative that is passionate about health & wellness. Possessing skills of effective time management, efficient work ethic and self-sufficiency. Eager to learn, attain and improve my skill set in any space I am granted opportunity. A team player who uses a diverse workspace to strengthen my understanding of different cultures and characteristics.
Prided in expressing genuine care and hospitality to clients and going the extra mile to insure the experience leaves a positive impression and exceptional brand representation.
Overview
8
8
years of professional experience
Work History
Canvasser Team Leader
AIP Inc.
08.2023 - Current
- Increased number of donors by effectively communicating the importance of on-going support for the success of the charity through in-person presentations
- Raised awareness about key issues affecting children around the world through campaigns by distributing information and boosted fundraising efforts by engaging in persuasive conversations with potential donors.
- Regularly exceeded daily contact quotas through efficient time management techniques and a focused work ethic.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Promoted to Canvasser Team Leader within two months of recruitment from company.
- Assisted in training new canvassers, providing guidance on best practices for successful outreach efforts.
Wellness Advisor
YogaSix LLC
03.2023 - Current
- Improved client wellness by assessing physical and mental needs and directing them to best classes suited for individual needs.
- Enhanced client satisfaction by providing empathetic support and guidance throughout their wellness journey
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
- Sign on prospects to become members and offer variety of membership options
- Won sales leadership for first two consecutive months of working with the company as well exceeding targets by 125%
Cargo Agent
Unifi LLC
03.2019 - 08.2023
- Improved cargo processing efficiency by streamlining documentation and communication procedures.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Sales Associate
CVS Pharmacy
11.2018 - 03.2019
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Forever 21
01.2017 - 11.2018
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bookstore Clerk
Follett Bookstore
06.2016 - 08.2017
- Increased customer satisfaction by providing personalized assistance with course requirements
- Improved store efficiency with thorough inventory management and timely restocking of shelves.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Abraham Lincoln High School
San Jose, CA06.2015
Skills
Customer Engagement
Direct Sales
Sales experience
Forklift
Load & Unload
Freight Experience
Computer Skills
Time Management
Customer service
Bilingual
Warehouse Experience
Microsoft Office
Materials Handling
Pallet Jack
Organizational Skills
Microsoft Word
- Goal-oriented
- Cold calling
- Brand awareness
- Technical skills
- Adaptability
- Collaboration
- Emotional intelligence
- Marketing knowledge
- Analytical thinking
- Self-motivation
- Product knowledge
- Sales Growth
Shipping & Receiving
Warehouse Distribution Experience
Packaging
Accomplishments
Achieved Gold Sales Award by effectively practicing marketing skills with prospects and exceeding sales goals in a single week.
Received Leadership promotion within 2 months of working in company due to individual skills performance and ability to aid in teaching new canvassers.
Timeline
Canvasser Team Leader
AIP Inc.
08.2023 - Current
Wellness Advisor
YogaSix LLC
03.2023 - Current
Cargo Agent
Unifi LLC
03.2019 - 08.2023
Sales Associate
CVS Pharmacy
11.2018 - 03.2019
Sales Associate
Forever 21
01.2017 - 11.2018
Bookstore Clerk
Follett Bookstore
06.2016 - 08.2017
High School Diploma -
Abraham Lincoln High School
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