Shirley A Davis
Plano,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
In-Home Nanny
Brandi Evans
Lubbock, Texas
10.2024 - Current
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Led hands-on activities consistent with child's interests and skills.
- Enforced discipline in a respectful manner consistent with parental expectations.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
Switchboard Operator
Canon Business Processes
Plano, TX
06.2022 - 09.2024
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Identified needs of customers promptly and efficiently.
Security Officer
United Protective Services
Dallas, TX
02.2023 - 07.2024
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored premises and recorded activity in daily officer reports.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Customer Service Representative
Aegis Communications
Irving, TX
04.2020 - 02.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Capgemini
Irving, TX
01.2017 - 04.2020
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Patient Service Associate
Alere Health
Dallas, TX
05.2013 - 01.2017
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Collaborated with clinical and administrative staff to meet patient needs.
- Monitored inventory levels of medical supplies and placed orders as needed.
Education
Some College (No Degree) - Medical Assistant
Concorde Career College
Dallas, TXSkills
- Switchboard operations
- Call transfers
- Message documentation
- Strong telephone etiquette
- Telephone operations
- Managing phone systems
- Empathy and patience
Affiliations
- Circle of Distinction Certificates for Outstanding Customer Service awarded for excellence in phone support and customer assistance
Timeline
In-Home Nanny
Brandi Evans
10.2024 - Current
Security Officer
United Protective Services
02.2023 - 07.2024
Switchboard Operator
Canon Business Processes
06.2022 - 09.2024
Customer Service Representative
Aegis Communications
04.2020 - 02.2023
Customer Service Representative
Capgemini
01.2017 - 04.2020
Patient Service Associate
Alere Health
05.2013 - 01.2017
Some College (No Degree) - Medical Assistant
Concorde Career College
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