Shirley Hernandez Vilcatoma
Downey,CA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
4
4
years of professional experience
Work History
Administrative/office Support
Cerritos College - Continuing Education Division
Norwalk, CA
10.2019 - Current
- Utilize bilingual skills to connect to a broader diverse client base
- Coordinate and assist with the organization of empowerment conferences and Health Fairs
- Organize and perform educational surveys
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Maintained outreach contacts in organization's or districts database to track progress toward base building goals.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Help creating MOU's
- Assist with program application and testing
- Established and built relationships with student to ease fears in starting their educational goals
- Manage a caseload to enhance student retention
- Assist adult students accessing online classes
Assistant Manager
Dollar Tree
Downey, CA
01.2022 - Current
- Effectively communicating with customers, and resolving concerns
- Effectively led and unified a team of 4
- Process needed documents
- Maintain balance resolution
- Connect with customers to identify service needs
- Assist with opening/closing and balance resolution
- Process transactions and assist customers
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
Behavioral Technician
Special Needs Network
Los Angeles, CA
10.2022 - 03.2023
- Special Needs Network
- Help maintaining client treatment schedule
- Monitor and report all client challenges to clinical team
- Following behavioral skills acquisition and behavior reduction protocols
- The ability to remain professional in high-stress situations
- Listening and reasoning skills
- Maintaining client confidentiality
- Assisted with building life and social skills useful for everyday activities and interactions.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
Editorial Assistant
Confidentiality
12.2021 - 05.2022
- Journal of Lesbian Studies
- Utilize bilingual skills to connect to a broader base
- Organize documents
- Create contact with authors around South America
- Search for reviewers
Lab Assistant
Intersectional Lab
08.2021 - 01.2022
- Qualitative data
- Transcribe data
- Analyze transcripts/interview
- Apply psychology theories
Education
Bachelors of Arts - Psychology
California State University
Fullerton, CA01.2022
Associates of Arts - Psychology
Rio Hondo College
Whittier, CA05.2016
Skills
- Bilingual in Spanish (verbal and written skills)
- Excellent interpersonal skill
- Highly organized and detail oriented
- Manage time and deadlines
- Knowledge manipulating Microsoft Word, Excel, Power Point, Adove
- Organization and Multitasking
- Community Outreach
- Decision Making
- Conflict Resolution
- Positive Attitude
Languages
Timeline
Behavioral Technician
Special Needs Network
10.2022 - 03.2023
Assistant Manager
Dollar Tree
01.2022 - Current
Editorial Assistant
Confidentiality
12.2021 - 05.2022
Lab Assistant
Intersectional Lab
08.2021 - 01.2022
Administrative/office Support
Cerritos College - Continuing Education Division
10.2019 - Current
Bachelors of Arts - Psychology
California State University
Associates of Arts - Psychology
Rio Hondo College
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