Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Jean Pegg

Summary

Goal-oriented customer service Specialist. I have been retired since 2021 and now ready to get back into the work force as a work from home employee who can handle customer service calls and or do data entry. Looking for a part time position as a work from home associate. Experienced in problem solving, sales , data entry, and helping the customer have a pleasant experience.

Overview

34
34
years of professional experience

Work History

Customer Service/Sales Associate Specialist

TruGreen Lawn Care
10.2016 - 03.2021
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Reliable Sales Associate with strengths in inventory management training,and customer service. Friendly, knowledgeable and hard working team player. Proven success in satisfying sales objectives and securing repeat patronage.
  • Answered in coming calls to provide information about products and services, and stor hours and policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight. Met or exceeded upselling, credit card capture on consistent basis by leveraging excellent communication and interpersonal strengths.

Adminstrative /Sales Associate

Scotts Lawn Service
10.2005 - 10.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped an average of 25-50 customers per day by responding to inquiries and locating products.
  • Negotiated and closed sales with minimal oversight.
  • Handled data entry, payroll, commissions, new hire onboarding, scheduling.

Sales and Marketing Assistant

Newell Rubbermaid Distribution Center
10.1986 - 10.2006
  • Assisted call-in customers with questions and orders.
  • Contacted prospective customers through phone calls and emails to develop business.
  • Conducted basic market research to identify customer needs.
  • Demonstrated products to customers, answered questions, and redirected objectives to positive features.
  • Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
  • Supported sales and marketing teams in creation and implementation of marketing campaigns.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.
  • Created innovative and experimental approaches to consistently improve marketing and drive sales.
  • Planned and set-up various trade show events, to showcase our products. Contributed to preparation of detailed promotional presentations.
  • Analyzed and collected data to improve sales, boosting numbers.
  • Assisted in managing trade show booths to encourage new clients and new orders.
  • Traveled for the company to do trade shows and new store sets.

Education

Certificate in Medical Studies. - Medical Studies

Para Medical College
Memphis, Tn.
05.1981

High School Diploma -

Bartlett High School
5688 Woodlawn Street Bartlett, Tn. 38134
05.1978

Skills

  • Excellent People Skills
  • Sales Records Management
  • Store Policies and Procedures
  • Cash Register Operation
  • Money Handling
  • Sales Expertise
  • Sales and Marketing
  • Positive Customer Engagement
  • Meeting Sales Goals
  • Exceeding Customer Expectations
  • Strategic Planning
  • Multitasking Strengths
  • Available Nights, Weekends and Holidays
  • Market Research
  • Product Promotion
  • Adapt to Diverse Groups
  • Guest Relations
  • Merchandise Display
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • Listening Skills
  • POS System Operations
  • Complex Problem-Solving
  • Meeting Deadlines
  • Teamwork and Collaboration
  • Verbal Communication
  • Time Management
  • Documentation and Recordkeeping
  • Customer Service
  • Goal-Driven
  • Order Supplies
  • Sales Training
  • Team Cooperation

Timeline

Customer Service/Sales Associate Specialist

TruGreen Lawn Care
10.2016 - 03.2021

Adminstrative /Sales Associate

Scotts Lawn Service
10.2005 - 10.2016

Sales and Marketing Assistant

Newell Rubbermaid Distribution Center
10.1986 - 10.2006

Certificate in Medical Studies. - Medical Studies

Para Medical College

High School Diploma -

Bartlett High School

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Shirley Jean Pegg